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on 08-15-2022 04:22 PM
If you are here on this article and are either an interviewer or an interviewee, this will help you in both cases. I am sure there are tons of questions on the ServiceNow interviews if you just google them, so what makes this article different than others?
This article will help you with questions that you can either ask or may be asked and might give you that 'ummmm' or 'errrr' moment if asked. I am sure this could be just me thinking these questions are different from what's been asked in every interview, but this is solely based on my experience working on the platform for over 6 years plus some of them just really help to brush up and have clear up your ServiceNow basics.
Getting straight into what you are looking for, here are the questions.
- What is ServiceNow according to you and how will you explain it to a 15-year-old?
- Assume you are doing an integration where records will be exchanged between two instances, what's your proposed method to stage the records and why? Here we are expecting a comparison between an import set and a custom staging table.
- When would you use background script over fix scripts?
- Describe an automation scenario you have successfully implemented, individually or with the team.
- Assume your ServiceNow instance is running very slow, what steps would you take to troubleshoot the issues?
- What is Universal Request and what use cases do you see for URs?
- How best can you measure if the technical governance is followed or not for your customer?
- What’s the best way to add a role to a parent group if there are about 2K child groups? Usually, it takes a few minutes to an hour if the user count and inherited roles are high in number.
- What is a GraphQL API?
- What features does the RPA hub add to the integration hub?
- Can you set custom responses while using import set API?
- Can we run concurrent imports if there is a huge data inflow to the import set if so how does it work and help?
- What do you mean by nodes in ServiceNow?
- Which function would you prefer if you need to create a new record and why- GlideRecord().newRecord() OR GlideRecord().initialize()
- During which part of the program can you introduce domain separation to an instance?
- When should you consider the multiple instances strategy?
- What are different ways to limit data visibility say based on groups or regions?
- In what circumstances should you use GlideAggregate over GlideRecord?
- What is the correct execution order of business rules?
- What really happens when you use current.update() on an after BR? Have you witnessed this in real-life example and what was the problem caused by it?
- Does the system process all after BRs together based on the order or does the system prioritize certain after BRs over others?
- How does an async business rule run? Can we prioritize async BRs while they execute on the system scheduler?
- Service Portal - what are Widget instances, what are menus, headers, and footers, and What is bootstrap?
- What logic will you use if you want to return a list of users who are at level two of an organization? Logic – People who manage managers.
- What’s the best method to import 1 million records into ServiceNow?
- What options do you have if you need to load lookup values for a catalog variable?
- Use case: I have 500 catalog items to be created what different methods can be used here and what do you think would be the limitations in each of the methods?
- What are script actions or state a use case when you have used script actions?
- What is indexing?
- How do you determine which script is updating a field value on a form? Does SN provide any OOTB capability for this?
- What is the input and output queue on ecc_queue?
Will be updated with more questions soon so keep an eye out!
Here are some more community posts where there are interview questions -
https://community.servicenow.com/community?id=community_article&sys_id=96060f8d1b1a4110ed6c9979b04bc...
https://community.servicenow.com/community?id=community_article&sys_id=d492269fdb97db80a39a0b55ca961...
I am also open to helping review your ServiceNow resume and help to tweak it (just based on what I think really makes up a good ServiceNow resume), feel free to drop your resume with your details on harneet.sital14@gmail.com
Thanks
-Harneet Sital (ServiceNow Certified Technical Architect)
Request you to please mark my answer as helpful or correct based on the impact
Find all my ServiceNow articles here
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Hi Harneet,
What's the answer to number 24? I am working on approvals for level 2 of the hierarchy of employees.
