Rome early release is today (7/22) and is also available for PDI. The Rome release includes new features and improvements built on the Now Platform®. I am very excited to read through Rome release note, especially new features and new products and like to share my knowledge with you.
- Rome Release Timeline
- Rome is Available to PDI
- Rome Highlights
Creator Workflows
1. AES and UI Builder support for Delegated Developments
2. AES Source Control
3. Flow Designer error handling
4. Simplify mobile configuration and increase developer productivity with a single intuitive interface
1. IntegrationHub import: Simplify and accelerate import of large data sets.
2. New flow templates in App Engine Studio.
3. Expedite time to value with solutions for common use cases
1. Improve the management of ServiceNow plugins with source control support. Automate builds with Headless Browser Support for Automated Test Framework (ATF) testing.
IT workflows
1. Digital Portfolio Management: Give service, application, and product owners a unified workspace to collectively manage their services, applications, and products throughout their lifecycles.
2. Workforce Optimization enhancements: Optimize demand forecasting by modeling scenarios for greater accuracy, and manage all on-call schedules in one place in the WFO calendar.
3. Vendor Manager Workspace enhancements: Surface vendor KPIs on a landing page for a quick glance overview.
1. Agent Client Collector: Provide a unified single-agent solution that augments IT operations.
2. Site Reliability Metrics: Improve service performance through defined service level indicators (SLIs).
3. Service Mapping enhancements: Provide policy-based acceptance of machine learning recommendations for Service Mapping.
4. Automated TLS Certificate request fulfillment: Auto-provision TLS certificate operations.
1. CMDB Data Manager: Use policy-driven automation of CMDB data management tasks to reduce repetitive, manual inputs.
2. CMDB Data Workspace: Improve productivity with a single location for important metrics,
1. Software Asset Manager: Provide recommended activities, alerts, and actionable insights.
2. Oracle Bring your own license and publisher pack: Add more versatility to your Oracle licensing.
3. Software Asset Management Playbook: A step-by-step success playbook for accurate license entitlements
Hardware Asset Management
1. Asset Health Dashboard: Monitor and act on key metrics for asset discovery, health, and retirement
2. Return merchandise authorization (RMA): Support return merchandise authorization workflows
Customer workflows
1. Messaging service: Purchase third-party messaging services directly from ServiceNow.
2. Playbooks - Focused Layout: Resolve issues more quickly with a focused playbook experience.
3. Customer data models for B2B2C: Support complex business models with multi-level relationships
4. Conversation autopilot: Improve agent efficiency by delegating common tasks.
5. Rich messaging enhancements: Improve customer experiences on their preferred channels.
6. Workforce Optimization: Ensure schedule compliance and manage demand forecast.
1. Field service crew operations: Support complex work orders with technician teams.
2. Intelligent task recommendations: Improve technician utilization.
3. Dispatcher Workspace enhancements: Minimize travel time and maximize productive time.
4. Mobile time sheets: Manage time sheets on the go. Allow technicians to record and submit time entries from a mobile app.
Employee workflows
1. Employee journey management: Drive engagement and support employees through complex moments.
2. Support the hybrid workforce: Universal Request enables HR agents to initiate conversations from within ServiceNow to support employee requests.
Now Platform
1. Automation discovery: Identify opportunities for automating ServiceNow applications
2. AI Search enhancements: Improved accuracy and relevancy for an enhanced user experience.
3. Virtual Agent enhancements: Transform user engagement and simplify developer experiences with features such as asynchronous chat, Virtual Agent Designer, and conversational analytics.
1. Mobile App Builder: Quickly build and configure mobile apps. Simplify mobile configuration and increase developer productivity with a single intuitive interface.
2. Mobile experience enhancements: Create engaging everyday experiences with native functionality.
3. Platform security enhancements: Increase protection of data with multi-factor authentication and data export metrics for visibility on unauthorized table exports.
5. Platform encryption enhancements
Now Platform
foundation and
upgrades1. Upgrade enhancements: Use the Upgrade Center to explore and preview release versions to get insights on how an upgrade will impact current configurations. Instance Scan helps set up reactive scans to run automatically on execution tracker failure.
- Top 10 Rome Release Resources
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· Smmaries for Rome features
· Upgrading from Quebec
· Upgrades from Quebec to Rome
· Features and changes by product
· Now Intelligence Upgrades
· Customer Service Management Upgrades
· Now Platform App Engine Upgrades
· Now Platform capabilities Upgrades
· Now Platform user interface Upgrades
· Mobile Upgrades
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