If you are using both Slack and ServiceNow, you have an opportunity to signal users operating within Slack of events that have taken place within ServiceNow using Now Actions.
Now Actions allows for you to define the triggers for a notification to be sent, which channels it is to be delivered to, and the content that is to be displayed.
Implement Now Actions in Slack
- Ensure you have the Messaging Notification (com.glide.notification.messaging) plugin installed by following the guide here. You may have to request it separately if it is not available in your list of available plugins.
- Set up the integration between Slack and your ServiceNow instance by following the steps described here.
- Verify that your configuration was successful by navigating to System Notification -> Messaging -> Messaging Channel. You should see your Slack workspace channels in the list.
- Create the content that is to be displayed within the notification by following the steps outlined here.
- Create the notification itself – there is where you define what triggers it, who should receive it, and what it will contain. If you are unable to see particular fields that are referenced in the documentation, please ensure you have clicked “Advanced View” from the related links section at the bottom of the record.
- Test your notification! To do so, perform the action that will trigger the notification to send which you defined in step 5. The notification should be delivered to your Slack channels like below:
