Password reset is a high volume request on the majority of service desks. It's a source of frustration to the end users and often absorbs a disproportionate amount of time for the service desk agents.
ServiceNow provides a robust password reset method that not only provides a secure method for users to reset their password but can significantly reduce the demand on the desk for such services. This easy to implement approach can therefore help to drive up user satisfaction and drive down costs.
This short video provides a simple 7 step approach to getting started with ServiceNow Password Reset and the resources that can support your deployment in this area.
