Live on ServiceNow: Platform Academy: What's New in Zurich for Agent Experiences

Published on by Lolita Honkpo

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ServiceNow continues to evolve the agent experience, making it faster, smarter, and more intuitive. In this session, we’ll explore the latest innovations across Workspaces, including streamlined workspace updates and enhanced sidebar capabilities designed to keep agents focused and productive.

We’ll also showcase the new Now Assist panel dynamic window, displaying contextual information for both agents and AI agents in one panel. Finally, we’ll walk through the latest AI Agent workflow use cases, demonstrating how AI is no longer just a productivity booster but a true partner in driving outcomes.

Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Whether you're optimizing performance, enhancing user experience, or preparing for what's next, this session equips you with the knowledge and tools to lead with confidence.

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.