Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
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Platform Academy Sessions
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March 31st, 2026 - Agentic ATF In this session, we explore two powerful Automated Test Framework capabilities that transform how teams validate quality on ServiceNow: ATF Code Coverage and the ATF Troubleshooting Agent. Code Coverage delivers line-by-line visibility into which business rules, client scripts, and UI actions execute during a test run, while the ATF Troubleshooting Agent autonomously analyzes failures, invoking AI-powered skills to diagnose root causes and return actionable fix recommendations, so your team spends less time debugging and more time delivering. |
Fundamentals |
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April 2nd, 2026 - An Admin's Guide to Assistant Analytics Learn why Assistant Analytics matters for admins responsible for AI adoption and performance. This overview explores the types of insights available and how they support visibility, measurement, and continuous improvement across assistants. |
AI and Now Assist |
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April 7th, 2026 - From Patching to Predictable Upgrades: Accelerate Your Next ServiceNow Upgrade with Upgrade Console Many ServiceNow customers apply patches to stay current, but full upgrades can still feel manual, fragmented, and risky. This Platform Academy session is for customers who have applied at least one patch and are preparing for their next upgrade. We’ll show how Upgrade Console builds on your upgrade experience to provide a more predictable, insight‑driven, and controlled process. You’ll learn how Upgrade Console helps you: gain centralized visibility into upgrade readiness and progress, identify risks earlier using pre‑upgrade insights and system signals, reduce manual coordination across teams and tools, and transition from reactive patching to a scalable, repeatable upgrade process. Whether you’ve patched recently or upgrade every release, this session will explain why Upgrade Console should be your default starting point and how to adopt it confidently. Who should attend: platform owners, upgrade leads, release managers, and technical admins who have applied patches and want a more predictable upgrade experience. |
Fundamentals |
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April 9th, 2026 - UI Interactions This session introduces UI Interactions, a powerful new framework arriving with the ServiceNow Australia release that fundamentally simplifies how developers extend Workspaces without taking ownership of out‑of‑box pages. We explore how UI Interactions replace hard‑to‑maintain event mapping with a linear, encapsulated, and declarative approach to UI logic, making common tasks like launching modals, handling button actions, and running server scripts significantly easier. The stream covers the motivation behind solving the “ownership problem,” a guided tour of the new UI Interaction Editor in UI Builder, and practical guidance on choosing between Generic, Form, and List interaction types. |
Next Experience |
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April 14th, 2026 - Getting started with Health & Safety Mobile Getting Started with Agent Mobile for Health and Safety. Unlock the full potential of Health and Safety from any location with mobile and offline capabilities. This session is designed to help your workforce stay productive and compliant wherever work happens- even without a network connection. Learn how to capture incidents, conduct inspections, and capture critical information directly from your mobile device. |
Mobile |
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April 16th, 2026 - Knowledge Center: Deep Dive - Article Duplicates and Knowledge Gaps Healthy knowledge drives better outcomes across the platform. This deep dive explores how Now Assist powered Knowledge Center helps you detect duplicates, identify knowledge gaps, and gain the insights needed to keep your knowledge ecosystem accurate, relevant, and power effective AI outcomes. |
Knowledge Management |
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May 26th, 2026 - Designed for Everyone: Accessibility and AI in the Australia Release This session highlights how AI Summarization, voice input, and inclusive design improvements like 400 percent zoom reflow and enhanced keyboard navigation work together to reduce effort, improve clarity, and expand access for more users. See how AI acts as an accessibility multiplier, helping people work faster, more independently, and with greater confidence across the platform. |
Fundamentals |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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