Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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February 5th, 2026 - Gate Keeper: Configuring ReleaseOps Approvals with Playbooks Learn how to configure ReleaseOps Pipeline Playbooks to add dynamic risk evaluation with dynamic approvals using Deployment Analyzer and Playbooks. |
ReleaseOps |
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January 10th, 2026 - Ask the Experts: Knowledge Management This is your chance to get expert answers to your Knowledge Management questions. Whether you're refining your process or just getting started, this session is for you. |
Knowledge Management |
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January 15th, 2026 - Ask the Experts: UI Builder Curious about UI Builder? Join us for an interactive session where experts answer your questions and share tips to help you build smarter—whether you’re just starting or leveling up! |
Next Experience |
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January 20th, 2026 - SmartDocs: Empowering Core Workflows with Intelligent AI Capabilities Explore how documents are transforming with intelligent tools that enhance productivity. See how AI-driven capabilities can simplify workflows and unlock new possibilities. This is your chance to glimpse the future of smarter document experiences. |
Fundamentals |
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January 27th, 2026 - Go from Zero to Hero in Hours with ServiceNow's AI-Driven Onboarding Discover the next generation of in‑platform guidance and end-user adoption with Dynamic Guidance—a breakthrough, multi-modal AI experience that redefines how users learn and onboard into complex workflows. Leveraging real‑time screen awareness and natural voice understanding, Dynamic Guidance provides peer‑like support by delivering hyper‑contextual, step‑by‑step instructions precisely when users need them. This new AI‑native approach removes onboarding friction, accelerates proficiency, and empowers every user across your organization to adopt new processes with confidence from day one. Join us to see how Dynamic Guidance transforms help into action and learning into immediate productivity.
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Fundamentals |
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February 3rd, 2026 - How to Monitor and Manage Now Assist Usage in Subscription Management Curious about how to effectively monitor and manage Now Assist usage in Subscription Management? As a platform owner, you play a pivotal role in ensuring your organization maximizes the value of its AI investments—without unexpected surprises. In this session, you’ll learn how to use Subscription Management to track Now Assist consumption with accuracy, understand usage trends across your instances, and see which skills are driving engagement. We’ll walk through the Now Assist Usage dashboard and the new burn‑down model, equipping you to proactively manage entitlements, mitigate overage risks, and partner confidently with your business stakeholders. Join us to gain the visibility and control you need to operationalize AI across your enterprise. |
Fundamentals |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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