Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Session Details |
Category |
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August 25th, 2026 - Stop Guessing If You're AI-Ready: Now Assist Center Has a Score for That What if your AI readiness wasn’t a guess? Discover a new way to measure where you stand, uncover hidden gaps, and gain confidence before your next AI initiative.
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AI |
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August 27th, 2026 - Agentic AI Workflows for Managers / Process Owners Good managers see around corners. Agentic workflows read the trends, balance the workload, and surface the fix, so you decide with confidence and act early instead of late.
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AI |
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September 1st, 2026 - Build Agent in ServiceNow Studio (what's new, and hands-on highlights)
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AI |
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September 3rd, 2026 - Introducing Catalog Center When was the last time you did a full audit of your service catalog? Can you tell which items are stale, broken, or quietly driving the wrong outcomes? In this session, we'll introduce the new Catalog Center: every published catalog item scored on a schedule, ranked insights for what to fix first, and one-click fixes powered by ServiceNow Otto.
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Fundamentals |
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September 8th, 2026 - TBA TBA
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September 10th, 2026 - Knowledge Center
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Knowledge Management |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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