You can click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Join us on November 18th, 2025 at 10:00 am PST Unlock the full potential of ServiceNow on the go with Getting started with Now Assist for Search & Chat on mobile This Academy session is designed to help you harness the power of AI-driven assistance directly from your mobile device. Learn how to streamline your workflows, get instant answers, and resolve issues faster—anytime, anywhere. Whether you're a field technician, service agent, or business user, discover how Now Assist transforms your mobile experience with intuitive search, contextual recommendations, and conversational support.
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Join us on November 20th, 2025 at 9:00 am PST for an exciting session on Quality Gates in Action using ReleaseOps and Automated Test Framework (ATF) Join Product Managers Oluyinka Oginni and Jon Lind as they demonstrate how ReleaseOps and ATF work together to ensure seamless, high-quality deployments. Learn how ReleaseOps moves code between environments while ATF automates testing, enforcing quality gates that prevent issues from slipping through. The session will show how to configure automated test assignments so no test is missed, reducing manual effort and improving release confidence. Discover practical steps to integrate these tools into your workflow for faster, more reliable releases.
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Join us on December 2nd, 2025 at 10:00 am PST for an exciting session on From Photo to Form: Simplify ServiceNow Mobile Data Entry with Lens AI Join us for a hands-on Platform Academy session where you’ll explore how Lens AI, powered by Now Assist, is transforming mobile form entry. With a simple photo, Lens AI extracts and autofills data, streamlining the entire process. Perfect for mobile PMs, developers, and designers, this session will help you create faster, smarter, and more intuitive mobile experiences.
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Join us on December 4th, 2025 at 9:00 am PST for an exciting session on Upgrade with Confidence: ServiceNow Upgrades with Version Checklists and True-Up Essentials Join this Platform Academy session to unlock strategies for seamless ServiceNow upgrades across all customer environments. We’ll dive into version checklists, the True-Up process, and delta true-up mastery—giving you the tools to minimize risk and ensure app compatibility with every family release. Discover practical steps for comparing app versions, managing compatibility during upgrades, and leveraging automation to replace manual processes. Walk away with best practices to educate your teams, plan smarter, and keep your platform optimized for success.
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Join us on December 9th, 2025 at 10:00 am PST for an exciting session on Introducing Knowledge Center with advanced content editor Discover the power of the new Knowledge Center and its advanced content editor. Unlock smarter ways to manage and deliver content that keeps you ahead of your organizational needs. Don’t miss how these tools can simplify workflows, improve knowledge health, and elevate your admin experience.
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Join us on December 11th, 2025 at 9:00 am PST for an exciting session on Getting Started with Playbooks in 2025 Playbooks are evolving, but are yours keeping up? This session introduces new capabilities, including deferred condition evaluation, multi-trigger setups, and autonomous, agentic workflows. Learn how these updates can help you build smarter, more adaptive automation across your platform. Hear directly from Jason Lefever and Lisa Holenstein as they share insights and answer your questions. This is your chance to unlock the full potential of Playbooks in 2025.
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Click on the year below for all Platform Fundamental Academy sessions held that year.
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