Platform Fundamentals Academy - Current and Future Sessions

[Lisa Holenstein]

 

Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.

Sign up for future sessions here. Enjoy!

Platform Academy Sessions

Session Details	Category
September 17th, 2026 - Localization at Scale: Introducing the G11n Terminology Agent Building and maintaining consistent terminology across multilingual ServiceNow instances requires manual, time-intensive effort that doesn't scale. The G11n Terminology Agent—launching in September—transforms glossary creation by automatically analyzing knowledge base content to propose terminology candidates for review and approval, enabling Terminology Managers to build enterprise glossaries in hours instead of weeks. This academy teaches you how to leverage AI-generated glossaries within Localization Workspace to reduce translation rework and associated costs, maintain governance controls, and accelerate multilingual deployments across your organization. Perfect for Terminology Managers, Localization Leaders, and Globalization Strategists preparing for platform scale.	AI
September 24th, 2026 - What's New in Instance Clone (Australia P5): Multi-Instance View, Cleanup Script Status, AI Capabilities Managing clones across a growing instance estate shouldn't mean guesswork, spreadsheets, or waiting for someone to tell you what happened. The Instance Clone updates in Australia Patch 5 and Brazil give you a clear view of your estate, faster answers when something needs attention, and confidence that every clone lands the way you intended. Recommended for: platform owners, instance admins, and anyone keeping non-production environments in sync.	AI
October 1st, 2026 - Zero Trust Access Join this Academy session to learn how ServiceNow Zero Trust Access helps organizations continuously verify users, dynamically adjust access based on risk, and protect sensitive data without slowing productivity.	Security
October 8th, 2026 - Knowledge Management: Fireside chat and Q/A with Field Business Process Consulting Come hear practical recommendations and lessons learned from the field, from customers just getting Knowledge Management off the ground to mature knowledge organizations looking to improve quality, governance, and AI readiness. We’ll connect real-world experiences to product direction, share what tends to work (and what tends to get messy), and take audience questions throughout the conversation.	Knowledge Management

Click on the year below for all Platform Fundamental Academy sessions held that year.

2026 | 2025 | 2024 | 2023 | 2022 | 2021