You can click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Join us on October 16th, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Service Catalog Join us for an engaging walkthrough of the latest Service Catalog features in the Zurich release. Explore powerful new capabilities like Pre-fill Catalog Variables and an enhanced Catalog Builder experience—now with support for UI Policies and a broader range of variable types. Whether you're a seasoned admin or just getting started, this session will deliver actionable insights and live demos to help you elevate your service catalog strategy and accelerate platform adoption.
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Join us on October 21st, 2025 at 10:00 am PST for an exciting session on How to utilize generative AI outputs in your UI Builder components Join us to learn how to embed the output of custom generative AI skills into your UI Builder components. These custom skills, created within Now Assist Skill Kit, allow for you to build net new generative AI processes that adhere to your specific requirements.
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Join us on October 23rd, 2025 at 9:00 am PST for an exciting session on What's new in Zurich: Data Management Console features and best practices Discover the redesigned Data Management Console in Zurich, built to empower Platform Owners, Admins, and Developers with deeper visibility and control over storage consumption. This session will showcase new capabilities like logical table views, detailed usage insights, and rule summaries as well as cover best practices for database compaction, table cleaner, and more.
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Join us on October 28th, 2025 at 9:00 am PST for an exciting session on Platform Encryption Encryption isn’t just about locking things down—it’s about unlocking confidence. This session explores how platform-level encryption quietly enhances control, trust, and compliance across your ecosystem. Whether you're an admin or a platform owner, you'll walk away with a deeper appreciation for the invisible guardrails that keep your data secure and your operations smooth.
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Join us on October 30th, 2025 at 9:00 am PST for an exciting session on Now Assist Readiness Evaluation Discover a new way to accelerate your Now Assist implementations. Learn how to assess readiness, reduce risk, and streamline planning with just one powerful tool. Ideal for implementors, platform owners and admins looking to stay ahead of the curve.
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Join us on November 13th, 2025 at 9:00 am PST for an exciting session on How to utilize generative AI outputs in your UI Builder components TBA |
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Join us on November 18th, 2025 at 9:00 am PST Unlock the full potential of ServiceNow on the go with Getting started with Now Assist for Search & Chat on mobile This Academy session is designed to help you harness the power of AI-driven assistance directly from your mobile device. Learn how to streamline your workflows, get instant answers, and resolve issues faster—anytime, anywhere. Whether you're a field technician, service agent, or business user, discover how Now Assist transforms your mobile experience with intuitive search, contextual recommendations, and conversational support.
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Click on the year below for all Platform Fundamental Academy sessions held that year.
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