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LOSN: Platform Academy — Forms to Conversations: A Beginner’s Guide to Conversational Catalog

Published on by Lolita Honkpo | Updated on

Discover how to transform static service request forms into dynamic, conversational experiences using ServiceNow’s Conversational Catalog. This beginner-friendly session walks through the essentials of configuring catalog items for Virtual Agent, designing intuitive question flows, and leveraging AI to personalize interactions. Learn how to reduce friction in request fulfillment, improve user satisfaction, and accelerate time-to-value with practical examples and best practices.

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!

Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Whether you're optimizing performance, enhancing user experience, or preparing for what's next, this session equips you with the knowledge and tools to lead with confidence.

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.