ServiceNow Exchange: Platform Academy - Knowledge Center Article Optimization

Published on by Abigail Lavadia

02.12.26 Platform Academy.jpg

In this session we will take a deeper look at the Article Optimization feature of Knowledge Center. This feature helps you maintain the health of the Knowledge base to ensure great outcomes for your customers and the best results from your AI initiatives. Our Knowledge Team will walk through the purpose of article optimization, the configuration, the scans, the capabilities with and without Now Assist and even how to setup an example custom scan.

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!

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Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Whether you're optimizing performance, enhancing user experience, or preparing for what's next, this session equips you with the knowledge and tools to lead with confidence.

Questions for the presenters?

We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.

About ServiceNow® Exchange:

ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events

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