Access to api 'setWorkflow' from scope 'sn_ex_sp' has been refused due to the api's cross-scope access policy

[Afsar Hussain]

Hi,

When I am trying to update any article by clicking on 'Checkout' button, I am getting this error message -

"Access to api 'setWorkflow' from scope 'sn_ex_sp' has been refused due to the api's cross-scope access policy."

Even when I am deleting a draft article which is not required, I am getting the same error message. But the article is getting deleted.

Can someone tell me how to handle this error?

See the attachment for more clear understanding.

Regards,

Afsar

[Akshat5]

HI Afsar,

Not sure if you were able to resolve this particular issue or not. But I believe it's known issue as OOB there's a business rule "Link KB to topic if translatedKB linked " on kb_knowledge table which calls a OOB script include which have setworkflow defined in it. 

So, I'll suggest you to raise a HI ticket for same.

Please mark reply as Helpful/Correct, if applicable. Thanks!