Auto forward of email to particular email address.

[Ravi Kiran]

Hello,

I have written below BR to auto forward the email with condition state is ignored and body contains bds then it should forward to mail address . BR is working and sending email to provided mail address but same email sent 23 times . Not sure what could be the issue to receive 23 times every time when ever the BR conditions matches and run.

Table - sys_email

when - after update 

filter condition  - State is ignored and Body contains bds

(function executeRule(current, previous /*null when async*/) {

    gs.log("Business Rule 'Forward Ignored BDS Emails' started for email record: " + current.sys_id);

         var email = new GlideRecord('sys_email');

        email.initialize();

        email.type = 'send-ready';

        email.subject = current.subject;

        email.body = current.body;

        email.recipients = 'r.ravikiran@xxx.com'; //email marked xxx.com here but actual email address is added in code

        email.insert();

        // Log email forwarding success

        gs.log("Email forwarded successfully to r.ravikiran@eviden.com for email record: " + current.sys_id);

})(current, previous);

Thanks in advance.

Regards

Ravi Kiran

[HIROSHI SATOH · Accepted solution]

Your issue of the email being sent 23 times may be caused by how the Business Rule (BR) is triggering. Since the BR runs "after update", every time the sys_email record gets updated, the BR will execute again, possibly in a loop. This can happen because the BR itself is creating a new email record, and if the update condition is met multiple times, the BR keeps firing.

Try adjusting the trigger conditions.

[Ravi Kiran]

Thanks @HIROSHI SATOH , i changed filter condition  - State changes to ignored and Body contains bds. it worked