Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Can't impersonate user in my PDI

Mandy Wan
Tera Contributor

When I try to impersonate an user in my PDI, there is only one button "Cancel" displayed, I cannot see the button "Impersonate user" and cannot impersonate any user, any idea how to solve it?

 

Mandy13_0-1717671852973.png

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @Mandy Wan 

 

Try to give your self Impersonate role and log out n login and also clear cache. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************