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FirasA7
Mega Contributor

‎08-12-2025 10:34 AM

I'm new to service now, I just set up a PDI so I can enhance my IT support experience. I set up the content for Washington DC, activated a ITSM plug in and set up the instance. I always get this error when I try to start building, can someone help please.servicenow.png

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-12-2025 10:24 PM

Hi @FirasA7 

It looks like the App Engine plugin is not installed in your PDI. Technically, it should be present by default, but if it’s not, go to Plugins, search for App Engine Studio, and install it. If it’s already installed, then please report the issue.

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Bhimashankar H
Mega Sage

‎08-12-2025 11:08 PM

Hi @FirasA7 ,

 

Try with below URL

https://devXXXXXX.service-now.com/now/appenginestudio/home

 

If not then install the plugins related to app engine studio. then try it again.

 

Thanks,
Bhimashankar H

 

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Nikhil Bajaj9
Tera Sage

‎08-12-2025 11:23 PM

Hi @FirasA7 ,

 

Navigate to Developer.servicenow.com and log in. After that click on the Arro wnext to your username at top right side. You will see a lot of options- click on chnage user role and change your role to admin and save. Check and share feedback.

 

NikhilBajaj9_0-1755066331691.png

 

i fmy answer helped you, please mark it solution accepted.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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