Change Request

Devika · ‎05-21-2024

Does "ITIL" role is enough to edit the change request or does it require "sn_change_write" role?

Jitendra Diwak1 · ‎05-21-2024

Hi @Devika ,

Yes, they are able to.

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Jitendra

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View solution in original post

Jitendra Diwak1 · ‎05-21-2024

Hi Devika,

ITIL role is enough to edit the CHANGE REQUEST. Also it contains the license and customers have to pay for this.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Thanks

Jitendra

Please accept my solution if it works for and thumps up.

Devika · ‎05-21-2024

Hi Jitendra,
Thanks for the quick reply.
If user has "itil" role then they are able to submit/fill the details in the change request, right?

Jitendra Diwak1 · ‎05-21-2024

Hi @Devika ,

Yes, they are able to.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Thanks

Jitendra

Please accept my solution if it works for and thumps up.

Dr Atul G- LNG · ‎05-21-2024

Hi @Devika

If you want user only need to work on change, then sn change role is sufficient.

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