Does anyone know what product servicenow uses for virus/malware scanning?

[Kevin Byrne1]

Virus scanning is enabled by default but what are they using - Symantec, McAfee, Sophos, something else?

Thanks in advance.

[Priti Golam1]

Hello,

The Antivirus Protection plugin (com.glide.snap) is activated and enabled by default on your instance. As an administrator, you can deactivate and reactivate the Antivirus Scanning feature across your instance at the switch of a toggle, set configuration options, and review antivirus activity on the instance.

Note:

• Edge-encrypted files are excluded from this scan.
• Antivirus Scanning is not supported on on-premise instances, nor on FedRAMP instances.
• Any file above 100 mb file size is not scanned.

Kindly go through below link it might be helpful

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/security/concept/a...

If my answer solves your problem kindly mark it as correct and mark helpful if it helps you anyway.

Thanks,

Priti

[Alikutty A]

Hi,

I believe this does not use any external service providers for scanning and would be based off SN antivirus scanner.

I could not find any documentation related to how it scans, May be you could open a HI ticket to confirm it.

Thanks!

[Kevin Byrne1]

Thanks, Alikutty. I'll raise that ticket.

[JC Moller]

Hi,

Did you get any additional info on this issue?

BR, 

Jan