Email is not receiving a response in Cases

[Ambika Sekar]

Hello Team,

We are unable to receive responses from the users when an email is sent from the below option. Can anyone help me to find the issue?

[OlaN]

Hi,

What do you mean by "unable to receive responses" ?

Are the emails not coming into your instance at all?

Or are they not connected to the correct record when processed by incoming email actions?

[Ambika Sekar]

Hi Ola, thank you for your response. Its not been received, just checked the email client reply-to address is filled with the mailbox address, but for the notification to be received in our instance we are using a different email address which is not in mailbox, how can i change this reply-to email address