Homepage(Dashboard)

[SakshamB]

When I tried to change the homepage dashboard for a user from the ‘User Preferences’ record, it didn’t work, as it kept showing the previously last opened dashboard whenever I opened the homepage, but the user doesn't want that. 

Are there any solutions for this?

[SakshamB]

It's still showing the last open dashboard when going to the homepage.

[MizukiNakanish]

Please Try to Go to the "User Preferences" table (sys_user_preference), find the record related to the unwanted dashboard, and delete it. This might be able to remove any saved preference for that dashboard.

[ersureshbe]

Hi, Can you refer below article and verify your steps which you configured.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0744970