How can I display other user attributes when doing @mention so users with same name can be differentiated

[traceymcknight]

When using @mention for John Smith I get 4 options and can't see any other user properties to know which one is correct one to select.  How can we add attribute like job title or userid to this display?

[Jaspal Singh]

Hi,

I doubt you can but as a work around you can use something as below.

Try changing the calculated field "Name" in User (sys_user) table to calculate First name + Last name + Email, so as to make it easily distinguishable.But this would mean that you will see First name + Last name + Email when the system is displaying the User Name unless you also change the display field of sys_user table to another field.

As I guess there was a problem ticket but unable to locate the same & its status.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Noah Drew]

Hello @traceymcknight !

Unfortunately, this behavior is not currently modifiable.

This issue was related to the Known Problem: PRB727205 which was closed as "Won't Fix" by the Product team. They reasoned that this is not a Defect but rather an Enhancement. 

I recommend seeing if there is an option to upvote this behavior in the Idea Portal or create a new Idea if it does not exist.

Currently, the only workaround for differentiating people would be to assign a picture for each user with the same name.

Hope that helps!

If it did, please consider marking the reply as the Solution. Thanks!

[Noah Drew]

Hello @traceymcknight  !

I just wanted to follow up with you to see if my previous reply answered your question.
If it did, please consider marking at the Correct Answer and as Helpful, thanks!

[ss123]

Hi @Noah Drew can you please send the link of the Known Problem: PRB727205 , is you still have? I have similar issue, when a user wants to mention a user in worknotes but have same name . so she doesn't know who to tag.