How can I display other user attributes when doing @mention so users with same name can be differentiated

[traceymcknight]

When using @mention for John Smith I get 4 options and can't see any other user properties to know which one is correct one to select.  How can we add attribute like job title or userid to this display?

[Clarkie1]

Hi,

You can do a workaround by updating the sys_user name dictionary item. The calculated item can do the same checks for @mention and display a different calculated value there.

Example workaround:

// At the end of the calculated value script, add the below

if (gs.getSession().isInteractive()) { // only do for interactive sessions
  if (gs.action.getGlideURI() != "") {
    if (gs.action.getGlideURI().getMap() != '') {
      if (gs.action.getGlideURI().toString().startsWith('api/now/form/mention/record/')) { // @ mention is being used
        current.user_name; // return user_id field - change this combo to be anything you would like
      }
    }
  }
}

[Chas]

This seems to do the trick. I think having the job title as an additional identifier may be the best option, as email addresses or employee ids are open to interpretation.

[Community Alums]

Hi Clarkie1,

So I tried this in my PDI but there is unexpected behavior. so for example on the sc_req_item table. if a user with the same first and last name 

e.g.  User 1 Name is Requested For so User 2 Name appears, but User 1 Name appears as User Name instead of User 1 Name. 

If User 1 is the Requested for then User 2 Name will show up in the mention with 2 as the middle name, but User 1 appears as User Name instead of User 1 Name. Hope that makes sense.

Is there a way to force all the info into the message label regardless of requested for/requested by fields?

[Matthew Glenn]

Apologies for replying to such an old thread, but this is really the only place where this topic is discussed.

While this does exactly what I want it to do, it's also changing the display in the Banner Frame, but only after I perform a mention.

By that I mean, I can update the calculated value on the sys_user display field and jump around the platform all I want, and my name in the banner is fine. The moment I perform any mention, regardless of whether or not I'm included in the query/results, my name now changes in the banner and stays that way until I log out. Once I log out and back in, the name shows as expected, until I perform another mention. 

Kind of odd and I'm at my wits end in trying to figure this one out. 

[Community Alums]

I'm curious what version are you on in your platform. I'm not seeing your behavior in Utah (with Next Experience on) And on which banner. in Service Portal, or UI16/Next Experience?