How do I transfer my certs from an old employer account.

[Liana Lee Smith]

I am no longer employed with the company where I was certified and need to have me certification transferred to a new personal account.

[Maik Skoddow]

Hi

go to https://partnerportal.service-now.com/partnerhome?id=partnercontentpage&page=my_certifications and click on button "Search Certification to Map / Transfer"

Kind regards
Maik

[amol_joshi]

Hi Mike,

When I clicked on that link, i could see the Certification Map/Transfer link on the left panel but then it disappeared and another window came up asking me to enter my phone number and validate my email. Once I completed those steps, I thought the certification transfer link will still be there but it's just gone forever and I can't find it now.

Please help.

[Ankur Bawiskar]

Hi,

Please raise a support case by logging to now learning portal and provide your earlier details

Drop an email to partnernow@servicenow.com and share details and they should help you transferring the certifications and learning history

Regards
Ankur

[shloke04]

Hi @Liana Lee Smith 

You first need to change your email address from old ID to a New ID can be personal or a new company one. Once this change is done, you will be able to map your certifications and other details.

These were steps provided by ServiceNow team to me for doing the same before, sharing it below for reference , see if this helps you here or not:

"

Please create an email change request on www.servicenow.com and follow step1. Partner and MFA, there are some instructions in Step2 and Step3 that you will need to take: 

Step1: Continue with your email change

Please follow the steps below.

* Go to www.servicenow.com

* Login with your first/old email <old_email>

* Click the person icon on the top right corner --> Click Manage Profile

* Click on Edit Profile

* Click on the Update Email Button in the email field and follow the steps to generate a request for changing your email from <old_email> to <new_email>

Please DO NOT select the account linking option

* Once the request is created the support team will reach out to you and do the email update for you. This process will make sure that all your existing data is transferred to your new email.

 Step2: Partner

* If you are an existing partner or your old account was a partner account, then you need to create a request with the Partner team to release/detach your email at partnerops@servicenow.com or Go to Partner Support Page 

Step3: MFA

* If you have the Additional Email Authentication required (Multi-Factor Authentication also known as Two-Step Verification) tied to your account, please email ssosupport@servicenow.com team to disable/turned off and grant you temporary access to your old account.

"

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke