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How to disable OOB change flows

KeithM1
Tera Expert

I'm trying to disable/deactivate the OOB change flows (i.e. Change - Emergency - Implement, etc) but everything is greyed out.  I've even tried this in my own developer instance and no luck.  Any thoughts?

7 REPLIES 7

I ran into the same issue.  The deactivate option was there but once I selected it, while the flow did indeed get deactivated, the activate button never became editable.  I had to update the actual xml file to flip active back to true.  Once I did that and exported my update set, I imported it back into my pdi and once promoted, the flow showed active again,

KeithM1
Tera Expert

That's what I thought too.  I did the same in Rome.  Just upgraded to Tokyo and this is what it looks like now

KeithM1_0-1668705673217.png

All greyed out.  When I look down at the bottom of the screen I see this:

KeithM1_1-1668705725815.png

 

I'm an admin and security admin in the instance so I figured I should be able to disable them.  It doesn't make any sense to me, honestly.  

I had the same problem. That's due to Tokyo version. Please have a look to this article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213174

Regards

Riccardo