How to show "Top Requests" Widget on the service portal?

[Jyoti Jadhav9]

Hi,

I have a requirement that I want to show "Top Requests" widget on the Service Portal.

In the self-service menu if we click on the Service Catalog, at the top-right hand corner it shows Top Requests widget (Refer Attachment). In the service catalog, Top requests is a dynamic category. On that category form there is one choice field named as "Type" consist of two choices 1. Requested Item 2. KB article. If we select "KB article", Top requests Widget shows Most viewed KB articles. In the service portal for most viewed KB articles there is one widget named as "KB Most Viewed". I tried to edit the cloned widget to achieve the same functionality for 'Requested Item' but I did not get correct output.

Any Help would be appreciated!!..

Thanks & Regards

Jyoti Landage.

[Manoj Kumar16]

There is a widget named- SC Popular Items

Go to Designer and add the widget to the layout-(Drag and Drop)

[Jyoti Jadhav9]

Thank you for reply. I tried it also.

I want to show "Top requests" widget as shown in the image.   Please refer the attachment.

Regards

Jyoti Landage

[Manoj Kumar16]

You can do the changes in the CSS of the widget for the look and background. I would recommend to copy that widget and do the changes in CSS and HTML code.