How to toggle Related Search Results by default, so that user can't see Knowledge search results.

[feroz4]

When I open the incident ticket by default "related search results" comes down the short description.

Is there any way I can toggle the "Related Search Results" so that user won't see knowledge search results.

My Observations : Related Search Results is an Formatter called "contextual search results", which is pointing to "searchservice_table.xml".

But I can't find this .xml in formatters.

Any ideas, how this could be achieved?

[Michael Fry1 · Accepted solution]

Properties under Contextual Search, the last item is a checkbox that reads:

Collapse the search results widget when opening an existing record in a form.

[ewanh]

Would be nice if this could be a personalized preference in future releases.

[Clifford]

Did this ever make it into the personalized preferences? I haven't seen anything to that effect yet

[Inactive_Use167]

Hello Feroz,

Were you successful in finding out where   "searchservice_table.xml" is in the instance?

Thanks.