Integrations with other diagraming tools
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‎07-02-2025 01:42 PM
Does anyone know if ServiceNow happens to have any sort with other diagraming tools. or even something internal to ServiceNow. The problem I have is I have frequent customers who don't know or don't remember how the processes work in Flow Designer. It would be awesome if I could export my flow to some other kind of diagram/document that I could then share with the customer. This would give the customer a copy of what we have built for them, which is easily referenceable. The Diagraming toggle is really cool and would be really useful to give my customers for them to reference. Unfortunately, it is limited in is ability to export, via the "download as an image" and through the use of hot keys.
It would be really cool if it was capable to export that entire diagram as some kind of document, regardless of the size of the flow.
Has anyone solved this issue before or know of something similar that could be leveraged?
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‎07-03-2025 12:01 AM
This is not possible with ServiceNow. You could check the Store or Share to see if there is anything around.
Adding comments to the flow steps and exporting the flow as is (OOB ServiceNow) should be enough though, right? The flow is created by the customer's requirements, so if they don't know how the process works, their own documentation isn't maintained very well.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark