MS Teams installation failed

[Community Alums]

Hello! When I'm trying to install Microsoft Teams it tells me that the installation has failed. With other instances there is no problem. Any idea what it could be?

[Paul Curwen]

I have seen this myself and the error message isn't very informative.

First things to check:

The person doing the activity in ServiceNow  has the following roles:

• virtual_agent_admin
• external_app_install_admin or admin

In Azure that they are Global Admin and Teams admin AND Your Azure/Teams admin has the same email address in their ServiceNow user record as the Azure user.

You will find this guide very useful: https://www.servicenow.com/community/ms-teams-articles/installing-itsm-hrsd-integrations-for-microso...

[Community Alums]

Hi Paul, thank you for your help! Yes, the person doing the activity has the necessary roles but it still doesn't work.

[Tushar Jain3]

Hi Paul,

All the roles are there but still getting the same error, what else can be done? I am facing this on San Diego version.

Tushar

[Appli]

Hi, what exactly is the name of application you are trying to install? How do you install it, over plugins module or store? Where do you install it, in PDI?