Not able to post a "Work Note" or "Additional Comment" when I change state to "Resolved" with New York Upgrade

[mkader]

Hello,

We reccently upgraded to New York, and on one of our custom incident tables, we are unable to post a work note or additional comment when we change the state to "Resolved". Our additional comments section is required. If I add a comment and then use the "Save" UI Action at the top, the comment will post, and the "Post" button will then appear. The Post button hides as soon as the state changes to Resolved. Now I did find a similar post with someone that was having a similar problem, only his "work note" field was required. He also did not provide the resolution to his problem.

Here is the link to a similar issue: 

https://community.servicenow.com/community?id=community_question&sys_id=02fbad10db59c490feb1a851ca96...

Thanks!

[Allen Andreas]

Hello,

Can you let us know which patch of New York you are on?

You can find this out by typing "stats.do" in your left-hand navigation and pressing enter in the standard UI. You'll see something like this:

Please mark reply as Helpful, if applicable. Thanks!

[mkader]

Hello @Allen A ,

Thanks for your response. Here is the patch info:

Build tag: glide-newyork-06-26-2019__patch5-12-24-2019

[Sourabh22]

hi