Now Assist Knowledge Article View Count

Jeff Helms · 3 weeks ago

Is a Knowledge Article view count increased when an article is used in a Now Assist summarization?

Dr Atul G- LNG · 3 weeks ago

From my understanding, the answer is No, count doesnt increase.

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Nikhil Bajaj9 · 3 weeks ago

Hi @Jeff Helms ,

No, a knowledge article's view count does not increase when it is used in a Now Assist summarization, as this action is not considered a traditional "view" of the article. While Now Assist identifies and lists the articles used for summarization, these articles are not directly viewed by a user in a way that triggers the standard view count increment. The view count typically increments when a user opens and reads the article directly.

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Nikhil Bajaj

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Jeff Helms · 2 weeks ago

Would you have any other suggestions when determining "dead" article content for self-service users when consuming Now Assist? Have leveraged view count for knowledge governance traditionally.