On-Call contact attempts

Will-Jan
Tera Contributor

When I'm primary on-call, I would like to have the ability to let myself notified several times, before the escalation starts to the secundairy on-call member.

I thought I should do that using the 'add contact attempt' button, but that doesn't work. At least, how long does it take before the second contact attempt is initiated. And can you configure that for each member seperatly?

 

Has anyone an idea?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Will-Jan 

Have a look here:

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/administer/on-call-schedulin...

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/administer/on-call-schedulin...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Will-Jan 

Have a look here:

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/administer/on-call-schedulin...

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/administer/on-call-schedulin...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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