Password Reset Error General error. Contact service desk for assistance

[Ganesh37]

I am trying to use the Password Reset App and have set up the same. For password reset I am going to https://devxxxxx.service-now.com/$pwd_reset.do?sysparm_url=ss_default , Username and captcha accepted, verifcation successful, when I click on reset password link, I am getting error - "Password Reset Error General error. Contact service desk for assistance ."

Any suggestion on this would be very helpful.

Thanks in advance. 

[Ganesh37]

Hi Krishna,
Yes, it's admin user where I am having issue.

It works fine when tried with other users.

Thanks

[Ganesh37]

I have tried for other users as well and have same issue there.

I have disabled 'use flow' from Crenetials stores Types and still have same error, seems I am missing something in setup.

Thank you.

[hurm]

Solution: Set up the mailbox

[hurm]

my version is roman

[abduljabbar]

Hi,

I am also facing same issue in Washington but just in test and train and it is working fine in Prod and Dev. Did you found solution for this if yes what is solution for this?

Thanks

Abdul Jabbar