Question regarding executeAsync() RESTMessageV2 in outbound

[Palle]

Hi Community,

I have created an asynchronous business rule to trigger a REST Message which execute asynchronously (using executeAsync() method) to create a ticket in third party system. As per my understanding any lines after  executeAsync() method will not work. But, in my case I had defined getStatusCode and getBody methods in the script after executeAsync(), and I am able to parse the response. How is this possible? I am missing something? or my understanding is incorrect?

Thanks

[Ankur Bawiskar]

Hi,

Share your script.

Regards
Ankur

[Palle]

Hi @Ankur Bawiskar below is the function I had.

Script Include: 

sendNewTicket: function(incident){

var newTicket = new sn_ws.RESTMessageV2('rest message','post');
 newTicket.setRequestHeader('Authorization','Bearer '+this.accessToken);
 newTicket.setRequestHeader('Content-Type','application/json');

 var requestBody = {"number": "123456"};

 newTicket.setRequestBody(JSON.stringify(requestBody));

 var response = newTicket.executeAsync();

var httpStatus = response.getStatusCode();
 var responsebody = response.getBody();
 var parseResponse = JSON.parse(responsebody);

var ticketId = parseResponse.id;

// I am updating incident object from here by passing current object from business rule to script include

incident.correlation_id = ticketId

incident.update();

}

[Palle]

Hi @Ankur Bawiskar  below is the function I had in the script include.

sendNewTicket: function(incident){

var newTicket = new sn_ws.RESTMessageV2('rest message','post');
 newTicket.setRequestHeader('Authorization','Bearer '+this.accessToken);
 newTicket.setRequestHeader('Content-Type','application/json');

 var requestBody = {"number": "123456"};

 newTicket.setRequestBody(JSON.stringify(requestBody));

 var response = newTicket.executeAsync();

var httpStatus = response.getStatusCode();
 var responsebody = response.getBody();
 var parseResponse = JSON.parse(responsebody);

var ticketId = parseResponse.id;

// I am updating incident object from here by passing current object from business rule to script include, ex:

incident.correlation_id = ticketId

incident.update();

}

[suvro]

This KB may be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694711