Related NPI - journal_field and additional comment timestamp of case ticket is not matching .

NikitaH
Tera Contributor

Hello Team,

 

I am working on NPI deletion ticket ,I have one ticket with timestamp to delete additional comment in case. But I can see different timestamp showing for journal_field  and in additional comment of ticket . But comment in journal_field is same as we have in additional comment of case. 

If I am deleting the journal_field timestamp comment , I can see it will create additional field in case with same timestamp of journal_field. 

But case timestamp and sys_audit  timestamp is matching .

But case timestamp and journal_field timestamp is different by few seconds.

 

Need help

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