Rule entry under cmdb_ci_hardware identifier using non-existent table is ignored during identificati

[edharris]

Getting this error and I am not familiar on how to fix it. I went to the cmdb_entry_related table and the sys_object_source tables and could not find a record with the sys_id 73b8c48e8d707110f8778302d753bcd2 to delete. Open to any suggestions or if anyone has any workarounds. Thank you 

[onkarshivgan]

Hi,

this is a known issue and please find solution below:

Instead of deleting a record you can update mentioned plugin.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1913769

[Bruce Doiron]

You'll also find info here: KB1913769
"Rule entry under cmdb_ci_hardware identifier using non-existent table is ignored during identification" error, when File-Based Discovery is not installed

"Rule entry under cmdb_ci_hardware identifier using non-existent table is ignored during identificat...