Sequential Catalog Items from Order Guide

[Niels Aksel]

Hi guys,

I have a created a order guide for "New employee". This order guide have 3 items attached

1. New Account in AD
2. Order PC
3. Order Mail Account

In order to fulfill "Order PC" and "Order Mail Account", I need to have "New Account in AD" completed first
(i.e. I cannot create a mail account before the user is available in our active directory)

Problem is all Catalog Items get submitted immediately once I request the Order Guide.

How can I implement this?

[Cody Smith _ Cl]

Hello nielsm,

What you're trying to accomplish isn't possible. Order Guides were designed for the use case of simultaneous ordering or packaged ordering of items. Based on initial selections or answers, items are presented to the user and they all get ordered with the submission of order guide.

If my answer was helpful, or solved your issue, please mark it as Helpful / Correct.

Thank you,

Cody Smith

[Niels Aksel]

Thank you Cody,

I see now why this will not work as an order guide. However, the requirement still stands.

I will look at other options to implement this

Are we thinking about this the wrong way or how have everybody else implemented this scenario?

[Diogo8]

Hello nielsm,

Take a look at the following link:

https://www.servicenowguru.com/system-definition/order-request-items-order-guide/

[Tushar Walveka2]

Good news is Staring Sandiego - You can Enable sequential processing of service catalog items ordered via an order guide.

You need to install the plugin - Order Guide Sequential Fulfillment
Checkout below links
https://www.youtube.com/watch?v=85-pYyVLa-Q