Service Bridge Registration Errors - 'Key Exhange Request failed..'
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2023 08:59 AM
I am attempting to set up Service Bridge between 2 demo instances. While trying to connect the instances I am running into the following issue:
After creating the Consumer Registration in the provider instance I have followed the link in the email and created the Provider Connection record in the Consumer instance. First issue to note is that the 'Save' UI action appears not to work and I instead have to save by right-clicking the header (although this may just be related to the demo instances being slow-responding).
After saving the record the following error messages occur:
Following this, the 'Retry Key Exchange Request' and 'Connect to Provider' UI actions appear to do nothing so I am essentially stuck at this step.
My current set up with respect to users/accounts is the following:
- I am logged into both instances with my local admin accounts, same username/email/password
- In the Provider instance my account is associated with the company/account used in the Consumer Registration record, and I am listed as a contact in the account record.
- In the Consumer Registration record (in the Provider instance) I am listed in the Contact field
Just to clarify this is for the non-legacy Service Bridge (sn_sb_con & sn_sb_pro)
Any help is appreciated
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2024 04:24 AM
If anyone is still struggling with this here is the solution that worked for me:
Updating the plugin progressed the issue and generated the resource requests but I still could not finalise the connection. To fix it in the end I had to manually approve the Resource Exchange Requests.
In each instance navigate to Key Management>Resource Exchange Requests (you may need to give yourself Key Management Admin to find this) and find the request with the correct source/host and list edit 'Status' to 'Request Approved'