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Service Bridge Registration Errors - 'Key Exhange Request failed..'

samtrobo
Tera Contributor

I am attempting to set up Service Bridge between 2 demo instances. While trying to connect the instances I am running into the following issue:

 

After creating the Consumer Registration in the provider instance I have followed the link in the email and created the Provider Connection record in the Consumer instance. First issue to note is that the 'Save' UI action appears not to work and I instead have to save by right-clicking the header (although this may just be related to the demo instances being slow-responding).

After saving the record the following error messages occur:

ProviderConnectionErrors.png

Following this, the 'Retry Key Exchange Request' and 'Connect to Provider' UI actions appear to do nothing so I am essentially stuck at this step.

 

My current set up with respect to users/accounts is the following:

- I am logged into both instances with my local admin accounts, same username/email/password

- In the Provider instance my account is associated with the company/account used in the Consumer Registration record, and I am listed as a contact in the account record.

- In the Consumer Registration record (in the Provider instance) I am listed in the Contact field

 

Just to clarify this is for the non-legacy Service Bridge (sn_sb_con & sn_sb_pro)

Any help is appreciated

15 REPLIES 15

samtrobo
Tera Contributor

If anyone is still struggling with this here is the solution that worked for me:
Updating the plugin progressed the issue and generated the resource requests but I still could not finalise the connection. To fix it in the end I had to manually approve the Resource Exchange Requests.
In each instance navigate to Key Management>Resource Exchange Requests (you may need to give yourself Key Management Admin to find this) and find the request with the correct source/host and list edit 'Status' to 'Request Approved'