ServiceNow access request automation

[sivareddy]

Hi All,

I would like to automate ServiceNow access requests. This is the situation.

While placing a request, we take/collect "Model id/Mimic person name" (variable name) to replicate the requested person's access. However, the model id person may belong to multiple groups; in this case, how can this process be automated? Please make recommendations.

@Ankur Bawiskar @Community Alums @Dr Atul G- LNG 

PFA..

Regards,

Siva

[Harish KM]

Hi @sivareddy once you get the person's name query  group member table and get all the groups related to that person and then add the relevant user to all groups,

[sivareddy]

Hi @Harish KM  Help me with the code.

Regards,

Siva

[Harish KM]

HI @sivareddy you can use flow designer and use look up and create record actions, no need to code.

[sivareddy]

Hi @Harish KM    I have created a flow; it is executing until approval. Once it is approved, it does not take any action. Please take a look and let me know if I'm missing anything.

Regards,

Siva