Show dependant sub cats on a ui action

[joshmorris]

I have wrote this script in a UI action to resolve a ticket. I have listed all of my categories on it. The question I have is how do I get it so the dependent sub categories will show based on the category selected.

[joshmorris]

This is the script I forgot to add

function onClick(g_form) {

var fields = [
{
type: 'choice',
name: 'u_closure_category',
label: getMessage('Closure category'),
value: getMessage(' -- Select -- '),
choices: [
{ displayValue: '3 strike rule', value: '3_strike_rule' },
{ displayValue: 'Access and permissions', value: 'access_and_permissions' },
{ displayValue: 'Applications', value: 'applications' },
{ displayValue: 'Data', value: 'data' },
{ displayValue: 'Data Protection', value: 'data_protection' },
{ displayValue: 'Digital', value: 'digital' },
{ displayValue: 'Email', value: 'email' },
{ displayValue: 'Engineer visit', value: 'engineer_visit' },
{ displayValue: 'Financial', value: 'financial' },
{ displayValue: 'Hardware', value: 'hardware' },
{ displayValue: 'Incorrect log', value: 'incorrect_log' },
{ displayValue: 'Information and Assistance', value: 'information_and_assistance' },
{ displayValue: 'Install', value: 'install' },
{ displayValue: 'Meeting room technology', value: 'meeting_room_technology' },
{ displayValue: 'Mobile Device Line and Data', value: 'mobile_device_line_and_data' },
{ displayValue: 'Network', value: 'network' },
{ displayValue: 'Onsite Telephony', value: 'onsite_telephony' },
{ displayValue: 'Printer', value: 'printer' },
{ displayValue: 'Server', value: 'server' },
{ displayValue: 'Shared drive/ repository', value: 'shared_drive_repository' },
{ displayValue: 'Telematics', value: 'telematics' },
{ displayValue: 'User Lifecycle management', value: 'user_lifecycle_management' }
],
mandatory: true
},
{
type: 'choice',
name: 'u_closure_sub_category',
label: getMessage('Closure sub-category'),
value: getMessage(' -- Select -- '),
choices: [
{ displayValue: 'General', value: 'general' },
{ displayValue: 'Issue', value: 'issue' },
{ displayValue: 'Request', value: 'request' }
],
mandatory: true
},
{
type: 'choice',
name: 'u_resolution_code',
label: getMessage('Resolution code'),
value: getMessage(' -- Select -- '),
choices: [
{ displayValue: 'Kit collected', value: 'kit_collected' },
{ displayValue: 'Kit not collected', value: 'kit_not_collected' },
{ displayValue: 'Order processed', value: 'order_processed' },
{ displayValue: 'Duplicate', value: 'duplicate' },
{ displayValue: 'Incorrect ticket type', value: 'incorrect_ticket_type' },
{ displayValue: 'Not resolved (not reproducible)', value: 'not_resolved_not_reproducible' },
{ displayValue: 'Not resolved (problem raised)', value: 'not_resolved_problem_raised' },
{ displayValue: 'Not resolved (too costly)', value: 'not_resolved_too_costly' },
{ displayValue: 'Resolved by caller', value: 'resolved_by_caller' },
{ displayValue: 'Resolved on site (Permanently)', value: 'resolved_on_site_permanently' },
{ displayValue: 'Resolved on site (Work Around)', value: 'resolved_on_site_work_around' },
{ displayValue: 'Resolved remotely (Permanently)', value: 'resolved_remotely_permanently' },
{ displayValue: 'Resolved remotely (Work Around)', value: 'resolved_remotely_work_around' }
],
mandatory: true
},
{
type: 'textarea',
name: 'close_notes',
label: getMessage('Close notes'),
mandatory: true
}
];

g_modal.showFields({
title: "Enter closure information",
fields: fields,
size: 'lg'
}).then(function(fieldValues) {
g_form.setValue('u_closure_category', fieldValues.updatedFields[0].value);
g_form.setValue('u_closure_sub_category', fieldValues.updatedFields[1].value);
g_form.setValue('u_resolution_code', fieldValues.updatedFields[2].value);
g_form.setValue('close_notes', fieldValues.updatedFields[3].value);

// Set the request_state to 'resolved'
g_form.setValue('request_state', 'resolved');

g_form.save();
});
}

[Ankur Bawiskar]

@joshmorris 

please share script, screenshots etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

[joshmorris]

This is the script

function onClick(g_form) {

var fields = [
{
type: 'choice',
name: 'u_closure_category',
label: getMessage('Closure category'),
value: getMessage(' -- Select -- '),
choices: [
{ displayValue: '3 strike rule', value: '3_strike_rule' },
{ displayValue: 'Access and permissions', value: 'access_and_permissions' },
{ displayValue: 'Applications', value: 'applications' },
{ displayValue: 'Data', value: 'data' },
{ displayValue: 'Data Protection', value: 'data_protection' },
{ displayValue: 'Digital', value: 'digital' },
{ displayValue: 'Email', value: 'email' },
{ displayValue: 'Engineer visit', value: 'engineer_visit' },
{ displayValue: 'Financial', value: 'financial' },
{ displayValue: 'Hardware', value: 'hardware' },
{ displayValue: 'Incorrect log', value: 'incorrect_log' },
{ displayValue: 'Information and Assistance', value: 'information_and_assistance' },
{ displayValue: 'Install', value: 'install' },
{ displayValue: 'Meeting room technology', value: 'meeting_room_technology' },
{ displayValue: 'Mobile Device Line and Data', value: 'mobile_device_line_and_data' },
{ displayValue: 'Network', value: 'network' },
{ displayValue: 'Onsite Telephony', value: 'onsite_telephony' },
{ displayValue: 'Printer', value: 'printer' },
{ displayValue: 'Server', value: 'server' },
{ displayValue: 'Shared drive/ repository', value: 'shared_drive_repository' },
{ displayValue: 'Telematics', value: 'telematics' },
{ displayValue: 'User Lifecycle management', value: 'user_lifecycle_management' }
],
mandatory: true
},
{
type: 'choice',
name: 'u_closure_sub_category',
label: getMessage('Closure sub-category'),
value: getMessage(' -- Select -- '),
choices: [
{ displayValue: 'General', value: 'general' },
{ displayValue: 'Issue', value: 'issue' },
{ displayValue: 'Request', value: 'request' }
],
mandatory: true
},
{
type: 'choice',
name: 'u_resolution_code',
label: getMessage('Resolution code'),
value: getMessage(' -- Select -- '),
choices: [
{ displayValue: 'Kit collected', value: 'kit_collected' },
{ displayValue: 'Kit not collected', value: 'kit_not_collected' },
{ displayValue: 'Order processed', value: 'order_processed' },
{ displayValue: 'Duplicate', value: 'duplicate' },
{ displayValue: 'Incorrect ticket type', value: 'incorrect_ticket_type' },
{ displayValue: 'Not resolved (not reproducible)', value: 'not_resolved_not_reproducible' },
{ displayValue: 'Not resolved (problem raised)', value: 'not_resolved_problem_raised' },
{ displayValue: 'Not resolved (too costly)', value: 'not_resolved_too_costly' },
{ displayValue: 'Resolved by caller', value: 'resolved_by_caller' },
{ displayValue: 'Resolved on site (Permanently)', value: 'resolved_on_site_permanently' },
{ displayValue: 'Resolved on site (Work Around)', value: 'resolved_on_site_work_around' },
{ displayValue: 'Resolved remotely (Permanently)', value: 'resolved_remotely_permanently' },
{ displayValue: 'Resolved remotely (Work Around)', value: 'resolved_remotely_work_around' }
],
mandatory: true
},
{
type: 'textarea',
name: 'close_notes',
label: getMessage('Close notes'),
mandatory: true
}
];

g_modal.showFields({
title: "Enter closure information",
fields: fields,
size: 'lg'
}).then(function(fieldValues) {
g_form.setValue('u_closure_category', fieldValues.updatedFields[0].value);
g_form.setValue('u_closure_sub_category', fieldValues.updatedFields[1].value);
g_form.setValue('u_resolution_code', fieldValues.updatedFields[2].value);
g_form.setValue('close_notes', fieldValues.updatedFields[3].value);

// Set the request_state to 'resolved'
g_form.setValue('request_state', 'resolved');

g_form.save();
});
}

[Ankur Bawiskar]

@joshmorris 

you can try  this, I haven't tried this approach

1) have the category choices

2) have onchange event for each of those category choices, and call a method and pass the category value. This is tricky

3) use GlideAjax in that method and get the dependent subcategories

4) then add the choices which you get from script include and dynamically populate them

refer my blog

Populating dynamic choices in workspace form pane for choice field type 

If my response helped please mark it correct and close the thread so that it benefits future readers.