Start Microsoft Teams Chat - Error: The undefined value has no properties.

[David3344]

Hello,

When IT staff attempt to use the "Start Microsoft Teams Chat" function from Incidents/Tasks/Etc, it does not start a Teams chat and seems to freeze the window.

When I look at errors, it looks like the first script that fails is "ImportChatConfigurationUtils" with the error: "Error: The undefined value has no properties."

Sometimes it appears that UserId is missing, but other times it appears. The features still fails in both cases. 

[Manoj89]

Hi,

Is this happening for one IT staff or everyone?

[narendravarma99]

Yes, happening for one IT user. any solution for this

[ChristinaMillr1]

Did you ever find a solution for this? We are running into this now too, with a very limited number of users.

[RobGross]

Did you ever find a solution for this? I have a user who is experiencing this same issue now as well.