what are the possible ways for escalation process in servicenow ?

[Hemanth M1]

Hi @namratham02 ,

Can you elaborate your question, what's your context here?

[Ct111]

Escalation process is explained in these below links :

LINK1 : docs

LINK2 :video

I hope this information helps

[kaushal_snow]

Hi @namratham02 ,

To help provide the most relevant escalation process guidance, could you let me know which ServiceNow module or use case you're working with. Is it HR Service Delivery, Customer Service Management, Workplace Service Delivery, or something else? Each has diff out-of-the-box escalation capabilities...

If you find this helpful, please accept this as a solution and hit the helpful button..