What is the use of 'UsageAnalytics Counts' [usageanalytics_count] table. What information can I derive from this table?

Suggy
Giga Sage

‎04-11-2022 05:15 AM

What is the use of 'UsageAnalytics Counts' [usageanalytics_count] table. What information can I derive from this table?

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Where is the documentation for this table.

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Community Alums
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‎04-11-2022 05:29 AM

Hi @Suggy ,

The Instance Usage modules track usage for ServiceNow applications and for ServiceNow Store apps.

The usage analytics process collects data on all your instances and regularly updates the reports in the Application Usage Overview and ServiceNow Store Usage Overview modules. Application usage data is collected whenever an application is opened, and counts on tables are collected once a day. Data is collected on:
  • The number of active users in the system
  • The hardware CIs discovered (for instances that use Discovery)
  • The number of cloud management service catalog items available to users in instances that use Cloud Management
Users with the admin or usage_admin role can view Application Usage Overview and ServiceNow Store Usage Overview reports.
 
Here is the Doc: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/subscription-managem...
 
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Thanks,

Sandeep
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Andy1234
Tera Contributor

‎11-06-2023 04:19 AM

Can this also show which modules are underutilized?

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