Where are carousel images stored?

[Ashley Heath]

We have a carousel instance running on our Service Portal home/index page and I can see where I can upload more images or delete existing images. My question(s) are related to changing the images in the carousel.

Is there a way to download/export existing carousel images (for ex. if it would be difficult to obtain new copies of them)?

Are the images stored somewhere in the database/platform other than the carousel instance itself? I have tried searching for the various images to see if they would still be stored in the platform if I deleted them from the carousel, but can't find anything concrete on that.

Any assistance is greatly appreciated!

[Maik Skoddow]

Hi

attachment management is the same as usual. That means that the images are attached to any records and physically they are store at the table sys_attachment.

For the carousel widget you need carousel slides which take the images.

See https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/add-slid... for more information.

Maik

[Ashley Heath]

Thank you for the information Mark. I had come across the link you referenced as well which is helpful for adding new images/slides to the carousel.

Regarding the existing images that are in there now...

If I delete them from the carousel, are they permanently deleted from the system or are they still stored in the sys_attachments table?

Is there a way to download/export the existing images from the system?

The images currently in our carousel take a long time to load and I suspect that very high-res versions were uploaded initially so I would like to download them to format them properly and upload back into the carousel.

Thanks!