Workspace view

[shivani42]

Hello All,

I need to open an incident into workspace view instead of legacy view from global search of service now.

For e.g - INC00011222 When I search it in a global search of now platform, it should open this incident record in workspace view not in normal form view or legacy view.

Please help with this.

Thanks

[Dr Atul G- LNG]

Hi @shivani42 

Try this

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/refer...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094

[shivani42]

Hello Kilo,

I saw this one. But is there any other way to open the record directly into workspace view. 

For e.g, just put incident number in global search and it directly opens incident into workspace view. 

[Dr Atul G- LNG · Accepted solution]

Hi @shivani42 

https://www.youtube.com/watch?v=3XFU6AkiAMU

My knowledge say OOTB , is defaults Global search.