How to stop OOB notification through Flow designer

[Sailakshmi Budd]

Actually, when the first-level approval is triggered, an 'approval notification' should be sent. For the second-level approval, the 'approval request email notification' needs to be restricted from triggering without modifying OOB the 'approval request' notification. how can we restrict from flow.

I have user this script " gs.eventQueueCancel('event_name', current, current.sys_id); " in the flow designer

but its giving an error like >>>> Error: Cannot read property "sys_id" from null,Detail: Cannot read property "sys_id" from null

[Ankur Bawiskar]

@Sailakshmi Budd 

So what's your question

1) you want to stop OOB notification

OR

2) you are facing error in your script in flow and you want to fix it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sailakshmi Budd]

I want to stop notification 

[yuvarajkate]

In Flow Designer, the error occurs because current is not automatically available as it is in Business Rules or Script Includes. Flow Designer uses its own data model, and variables like current need to be explicitly referenced or derived from the flow's data. To resolve the issue, you must explicitly refer to the record associated with the flow using Flow Designer's data pill syntax.

Here’s how you can update your script to work within Flow Designer. Use the appropriate record reference from the flow (e.g., fd_data.<record>). Replace <record> with the variable name corresponding to the record in your Flow Designer. For example, if you're working with an approval record, use the exact variable that represents it. This ensures you correctly access the sys_id of the record.

Below is the script without comments, adjusted for Flow Designer:

var record = fd_data.<record>;
if (record) {
    gs.eventQueueCancel('event_name', record, record.sys_id);
}

[Runjay Patel]

Hi @Sailakshmi Budd ,

There is one OOB BR which runs on approval table to notify the approver, you need to amend this.

You can create one flag called approval_level and set it through flow designer like for first level set 1 for and level set 2 and so one.

In BR check if approval_level 1 or 0 then send else skip the approval.

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Runjay Patel - ServiceNow Solution Architect
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