Brazil release
When will the Brazil version be released? We are planning to skip the Australia version and move on to the upgrade.
Forum Posts
Can't clear scans Sn_SE10241 Discovery schedule names should be related to what is being discovered
I can't clear scans for 'Name' for Impact Scan Findings of: Sn_SE10241 Discovery schedule names should be related to what is being discovered.For the Impact app - Impact v8.0.10, App id: sn_impact_custI am not having luck on clearing the Findings Sc...
Resolved! Answer
How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application's data tables?A. You must create Access Controls to prevent all other application scopes from creating con...
ServiceNow Health Assessment
A ServiceNow Health Assessment is a process to evaluate the performance, stability, and overall health of a ServiceNow platform. It is commonly used to ensure that the platform operates optimally, identify areas of improvement, and mitigate risks ass...
Resolved! Service Exchange Instance Connectivity Issues
We've had a number of Service Exchange critical issues this week with connectivity to the Impact instance. Has anyone else experienced the same? It's currently showing inbound and outbound status as slow, but it's at least connected. Thanks!
How to take backup of custom created app from App engineen studio
Hello I am new to App engines studio , Created a new app using app engine studio , by creating updateset but as I created a Application , it created new application with that name and all the updates are in default updateset , But without Updateset i...
Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo
In REST Messages getting Error Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo
Resolved! We are seeing unexpected behaviour with Impacted CI's list when creating change record.
A CHG was created for specific prod environment(eg, India production),only the relevant production servers were added as Impacted CI's on the Change.However, after creating another CHG after few months for same prod environment, the Impacted CI's sec...
Multiple "Invalid CSRF token" on ServiceNow instance.
Hello everyone, Recently we have noticed multiple invalid CSRF token errors on our instances. The error occurs mostly while an API call is done on our ServiceNow instance. The API error is as follows:- [2024-02-29, 05:35:06 UTC] {pod_manager.py:418}...
In the KB article images are broken for the end users except admin and similar role of admin
Hello All, In the KB article for all the end user the images which were attached those were broken and not visible except admin & it's similar role. There is no criteria applied for the same it was visible for all. Can anyone suggest me. Thanks
Multiple Node Restarts due to Out-Of-Memory (OOM) – Anyone else experiencing this recently?
Hello Community,We have recently started encountering a critical issue on our Production instance where multiple application nodes are unexpectedly restarting due to Out-Of-Memory (OOM) errors.According to Now Support (HI Case analysis), the heap dum...
Regarding Eligible at in Assignment Eligibility queue.
can anyone explain me how this Eligible at in Assignment Eligibility queue will work it would be great if you give any example on this Eligible at.Attached a SS for reference.
Servicenow Integration with ADManager Plus
We want to integrate ServiceNow with ADManager Plus so that ServiceNow can trigger on‑prem Active Directory actions (like adding users to security groups for Power BI access). We need clarity on what exact integration setup is required between the tw...
Unable to programmatically start Playbook – Script Include, Business Rule, or Flow attempts not work
I’ve been trying to programmatically start a Playbook in ServiceNow and wanted to check if anyone has successfully done this using:Script IncludesBusiness RulesFlow Designer (Flow / Subflow / Custom Action)So far, none of my attempts have worked as e...