Brazil release

When will the Brazil version be released? We are planning to skip the Australia version and move on to the upgrade.

Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo

In REST Messages getting Error Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo

Use of Portal

Service Exchange Instance Connectivity Issues

We've had a number of Service Exchange critical issues this week with connectivity to the Impact instance. Has anyone else experienced the same? It's currently showing inbound and outbound status as slow, but it's at least connected. Thanks!

Multiple "Invalid CSRF token" on ServiceNow instance.

Hello everyone,  Recently we have noticed multiple invalid CSRF token errors on our instances. The error occurs mostly while an API call is done on our ServiceNow instance. The API error is as follows:- [2024-02-29, 05:35:06 UTC] {pod_manager.py:418}...

In the KB article images are broken for the end users except admin and similar role of admin

Hello All, In the KB article for all the end user the images which were attached those were broken and not visible except admin & it's similar role. There is no criteria applied for the same it was visible for all. Can anyone suggest me. Thanks 

Multiple Node Restarts due to Out-Of-Memory (OOM) – Anyone else experiencing this recently?

Hello Community,We have recently started encountering a critical issue on our Production instance where multiple application nodes are unexpectedly restarting due to Out-Of-Memory (OOM) errors.According to Now Support (HI Case analysis), the heap dum...

Regarding Eligible at in Assignment Eligibility queue.

can anyone explain me how this Eligible at in Assignment Eligibility queue  will work it would be great if you give any example on this Eligible at.Attached a SS for reference.

Servicenow Integration with ADManager Plus

We want to integrate ServiceNow with ADManager Plus so that ServiceNow can trigger on‑prem Active Directory actions (like adding users to security groups for Power BI access). We need clarity on what exact integration setup is required between the tw...

Unable to programmatically start Playbook – Script Include, Business Rule, or Flow attempts not work

I’ve been trying to programmatically start a Playbook in ServiceNow and wanted to check if anyone has successfully done this using:Script IncludesBusiness RulesFlow Designer (Flow / Subflow / Custom Action)So far, none of my attempts have worked as e...

For non-admin user script include return incorrect result in highlighted value condition

Hi Everyone,I have a Script Include that returns one of the group members, and it is being used in a Dynamic Filter. This Dynamic Filter is further used as an “is dynamic” condition for a highlighted value in another module that belongs to a differen...

Vulnerability Calculator Script is not working.

Hi,1. I recently created a vulnerability calculator using a scripting condition to update the VITs Priority. Currently, the calculator only works when the “Reapply Calculator” UI action is triggered manually. It does not run automatically otherwise. ...

HRSD rollout in Vietnam/Indonesia – language support question

Hi Community, We’re looking at rolling out HRSD in Vietnam and Indonesia, but I don’t see Vietnamese or Indonesian listed as supported out-of-the-box languages. Has anyone dealt with this before? Curious what approach you took and how well it worked ...

Notification for the Vulnerability Analyst role

Hi Community, in Vulnerability Response Security Exposure Management Workspace there is a Remediation Digest email notification in place for the Remediation owners email notification. Is there a separate oob email for the Vulnerability Analyst role w...