P3 notifications
Some customers received the P3 incident "P3 - Medium | Mail Sending was Delayed By 12+ Hours" notification, while others did not.What could be the reason for this?
Forum Posts
ServiceNow Performance Testing using Jmeter
Hello,I'm currently trying to evaluate if it's possible to implement ServiceNow performance testing via Jmeter.My flow as of now would be to order a catalog item, a mailbox for e.g.What I would need to be answered as of now:1. Is there a way to inter...
SERVICENOW BCM module BIA form Add more fields on activities section in workspace
Hi Team,How to add more fields on BIA form on workspace under form section activity steps: 1.open bcm workspace 2. Open BIA form and open anyone of the BIA record in workspace3. Go to the details tab left side it will show work notes and activities u...
Dropdown options required in portal
Hi Team, We have added popup free text field message in portal - and now we need dropdown field with 3 options instead of free text field. How to acheive it ? Thanks,Sai
I am not able to get into HiWave Account,
Hello, I am not able to get into HiWave account to check tickets status. It is asking me to enter registration code.
Resolved! Locked out of HIWAVE
I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...
In the role table granted by showing empty
Hi Team, the roles are assigned to the user but not showing as granted by group name, instead of showing empty, even though the user is a part of the group. Can you please help me with this issue? How will we get granted by with group name? Thank you...
Resolved! Some Change Requests are creating duplicate approvals
Hello Everyone,We have noticed a few change requests are creating duplicate approvals. Once the change is moved to the Scheduled state after CAB approval, again a 2nd set of Approvals is created for the CAB team. And this is only happening for a few ...
BLOG: Advanced Reference Qualifier – Return Account-Based Locations (Return NULL on Empty Account)
Use CaseYou have a Location reference field on a Catalog Item or Record Producer. Requirement:If Account is selected → show only Locations related to that AccountIf Account is NOT selected → show NO locationsDo not show all locations by defaultAvoid ...
BLOG : Update Job Behavior Causing Unexpected History Entries
IssueWhen running an Update Job in ServiceNow, history and activity records may be created even when system fields are not updated. This often causes confusion when updates appear under a specific user in Form History or Workspace Activities. CauseUp...
Servicenow Integration with ADManager Plus
We want to integrate ServiceNow with ADManager Plus so that ServiceNow can trigger on‑prem Active Directory actions (like adding users to security groups for Power BI access). We need clarity on what exact integration setup is required between the tw...
Resolved! CSA at risk to expire Apr 16, 2026
I have a notification in mylearning that my CSA is at risk to expire Apr 16, 2026.And I don't see any delta exam available as well, how do I proceed?
Duplicate number created while creating record
Duplicate number created while creating record , even though the auto numbering feature is on
how to set up RPA Desktop Design studio in personal PDI?
Thanks in advance.
How can i know Rest API rate limit for the inbound integration
Hi All, I am enabling servicenow end point to someone for inbound and outbound request. But the requester will flood servicenow with request, before getting into any downtime/ failed api response I would like to know the maximum throughput of get/put...
