ServiceNow Impact

Impact is a customer success product designed to help you maximize the power of ServiceNow with AI and human expertise.

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ServiceNow Impact: What's New in the December Store Release
blog

ServiceNow Impact: What's New in the December Store Release

Harsha Neerchal
The Impact Store App - What's in it for You, and How to Get Started!
Article

The Impact Store App - What's in it for You, and How to Get Started!

Harsha Neerchal
The NEW Impact Platform Health - see what's inside, and how to get start...
Article

The NEW Impact Platform Health - see what's inside, and how to get start...

Harsha Neerchal
How ServiceNow Impact can help developers squash technical debt BEFORE i...
Article

How ServiceNow Impact can help developers squash technical debt BEFORE i...

Harsha Neerchal

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What is ServiceNow Impact?

Impact Store App Installation Guide

Impact Store App FAQ

You have questions? Impact has answers

Is my platform healthy?

Is my code high quality?

How is my instance performing?

Who can I ask for help?

Are we using what we bought?

What do I tell my leadership?

How do I plan my implementation?

Connect at events

ServiceNow Exchange: ServiceNow Impact Office Hours

Online 04/07/26

On Demand Events

2025 ServiceNow Impact Webinars
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2025 ServiceNow Impact Webinars

Every month, we offer live webinars to help you lear...

Harsha Neerchal

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What's in our Latest Release

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Impact Store App

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Featured ServiceNow Impact: What's New in the Australia Release

We are excited to announce a host of new ServiceNow Impact capabilities in the Australia Release! Here are some of the exciting new features now available for you: Fix Scan Engine Findings with Now Assist Got platform health findings piling up?...

blog
ServiceNow Impact

Featured Getting Started with Impact - How to Get the Most Out of Impact Guided

When Impact Guided is used intentionally, the difference is clear: faster time to value on new capabilities, reduced platform risk through proactive health monitoring, and stronger adoption across your organisation. The customers who get there...

blog
ServiceNow Impact

Featured Welcome to ServiceNow Impact - Let's Get Started!

So you’ve purchased ServiceNow Impact – congrats! Now that you have it, let’s make sure you know exactly what you’re getting, how to use it, and where to go to learn more. Before we get into any specifics, the FIRST thing you should do is download ...

Article
ServiceNow Impact

Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance. How does the Impact Store App benefit you? In two simple ways: 1️⃣ It's more convenient - ...

Article
ServiceNow Impact

Featured How ServiceNow Impact can help developers squash technical debt BEFORE it ships!

Technical debt—it’s the silent bug in your backlog. Every quick fix and skipped best practice adds up, slowing down your builds and making future releases painful. But what if you could catch those issues before they sneak into your code? Impact’s...

Article
ServiceNow Impact

Scan Engine Properties are not working as expected

There is an option in the Scan Engine properties called “Exclude Suggestion Finding.”As per the documentation , when this option is enabled, real-time messages for Suggest level findings should not be displayed.I tried it, but I believe its not worki...

Question

Scan Engine Exceptions

Hi,Can we have exception management set up for ACT level defintions in scan engine?

Question

ServiceNow Exchange: ServiceNow Impact Academy

ServiceNow Impact Academy is an interactive webinar series to help you adopt ServiceNow products and accelerate success with ServiceNow Impact. Join us on the last Wednesday of the month at 9 am PT | 12 pm ET to get tips and tricks on how to lever...

Event

P3 notifications

Some customers received the P3 incident "P3 - Medium | Mail Sending was Delayed By 12+ Hours" notification, while others did not.What could be the reason for this?

Question

Three Ways Aussie Utilities Can Drive Measurable Value With ServiceNow Impact

If you're a ServiceNow platform owner inside a utility, there likely exists a common tension: your executive team is investing in the platform expecting transformation, but the conversations at the top are about service reliability, workforce at...

blog
ServiceNow Impact

ServiceNow Impact: What's New in the Australia Release

blog
ServiceNow Impact

ServiceNow Performance Testing using Jmeter

Hello,I'm currently trying to evaluate if it's possible to implement ServiceNow performance testing via Jmeter.My flow as of now would be to order a catalog item, a mailbox for e.g.What I would need to be answered as of now:1. Is there a way to inter...

Question

SERVICENOW BCM module BIA form Add more fields on activities section in workspace

Hi Team,How to add more fields on BIA form on workspace under form section activity steps: 1.open bcm workspace 2. Open BIA form and open anyone of the BIA record in workspace3. Go to the details tab left side it will show work notes and activities u...

Question

Dropdown options required in portal

Hi Team, We have added popup free text field message in portal - and now we need dropdown field with 3 options instead of free text field. How to acheive it ? Thanks,Sai

Question

Getting Started with Impact - How to Get the Most Out of Impact Guided

blog
ServiceNow Impact

ServiceNow Exchange: ServiceNow Impact Office Hours

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is ...

Event

ServiceNow Exchange: ServiceNow Impact Office Hours

Event

I am not able to get into HiWave Account,

Hello, I am not able to get into HiWave account to check tickets status. It is asking me to enter registration code.

Question

Resolved! Locked out of HIWAVE

I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...

Question

Getting Started with Impact - Technical Accelerators: What Is It Really? (And What It’s Not)

Getting Started with Impact - Technical Accelerators: What Is It Really? (And What It’s Not) Technical Accelerators come with your ServiceNow Impact subscription, but they're far more than just a tick-box feature. They're your chance to sit down...

Article
ServiceNow Impact

Ask a Question

Unanswered questions

Subject

Author

Posted

BLOG: Advanced Reference Qualifier – Return Accoun...

‎01-26-2026 03:54 AM

BLOG : Update Job Behavior Causing Unexpected Hist...

‎01-25-2026 08:31 AM

Servicenow Integration with ADManager Plus

‎01-21-2026 02:20 AM

BLOG - Fix for Email Drafts Disappearing & Making ...

‎12-02-2025 10:22 PM

Citizen Development: More Than a Trend, Less Than ...

‎11-13-2025 04:27 AM

Connect at events

ServiceNow Exchange: ServiceNow Impact Office Hours

Online 04/07/26

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ServiceNow Impact

Hot Topics

ServiceNow Impact: What's New in the December Store Release

Harsha Neerchal

The Impact Store App - What's in it for You, and How to Get Started!

Harsha Neerchal

The NEW Impact Platform Health - see what's inside, and how to get start...

Harsha Neerchal

How ServiceNow Impact can help developers squash technical debt BEFORE i...

Harsha Neerchal

Get Started

What is ServiceNow Impact?

Impact Store App Installation Guide

Impact Store App FAQ

You have questions? Impact has answers

Is my platform healthy?

Is my code high quality?

How is my instance performing?

Who can I ask for help?

Are we using what we bought?

What do I tell my leadership?

How do I plan my implementation?

ServiceNow Exchange: ServiceNow Impact Office Hours

On Demand Events

2025 ServiceNow Impact Webinars

Harsha Neerchal

Resources

What's in our Latest Release

Product Docs

Impact Store App

YouTube Channel

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Featured ServiceNow Impact: What's New in the Australia Release

Featured Getting Started with Impact - How to Get the Most Out of Impact Guided

Featured Welcome to ServiceNow Impact - Let's Get Started!

Featured The Impact Store App - What's in it for You, and How to Get Started!

Featured How ServiceNow Impact can help developers squash technical debt BEFORE it ships!

Resolved! Locked out of HIWAVE

ServiceNow Exchange: ServiceNow Impact Office Hours

Let's connect together