notifications not vanishing from the now mobile icon.

Subbu123
Tera Contributor

‎10-04-2023 07:56 PM

notifications are cleared even the user has opened the notifications from now mobile. notifications still showing on the app icon.

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Amit Gujarathi
Giga Sage
Giga Sage

‎10-04-2023 08:51 PM

HI @Subbu123 ,
I trust you are doing great.

To address this issue, you can take the following steps:

  1. Clear Cache: Advise users to clear the app's cache. This can be done from the mobile device's settings.

  2. Check Notification Properties: Navigate to System Properties > Notifications in the ServiceNow instance. Ensure that the properties related to mobile notifications are correctly configured.

  3. Synchronization: Ensure that the mobile app is synchronizing correctly with the ServiceNow server. Check for any errors or logs related to synchronization.

  4. Custom Business Logic: If there's any custom business logic related to notifications, ensure that it's not interfering with the notification count on the app icon.

  5. Code Check: If you have any custom scripts related to notifications, ensure they are correctly marking notifications as read when opened.


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Thank you!


Regards,


Amit Gujrathi



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