ServiceNow Administrator
Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed mobile services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.
Position Summary:
Stratix is embarking on a project to implement ServiceNow to manage workflows across the organization and is looking for a ServiceNow Administrator. The ServiceNow Administrator will be accountable for being the subject matter expert for the ServiceNow application. This will include behind-the-scenes development, administration and maintenance of all the functions of ServiceNow across the Enterprise. This includes maintaining both a development, production and test database and working closely cross-functionally with other teams at Stratix who rely on ServiceNow.
Key Accountabilities/Essential Functions:
- As part of the implementation team, design, build, implement and support the ServiceNow solution for organization
- Configure and develop custom applications in the ServiceNow system, including creating workflow
- Analyzes system requirements and help leads design and development activities
- Provides technical leadership for the integration of requirements, design, and technology
- Assumes ownership and accountability of specific modules within an application, develop, provide technical support and guidance during the project's life cycle
- Provide problem resolution for critical/complex issues
- Ensure that documentation related to specific modules/applications is correct and up to date
- Maintain quality in the solutions delivered
- Communicate effectively/appropriately with internal and external parties
Required Qualifications:
- Bachelors degree in Science/IT/Computing or equivalent
- 5+ years experience with ServiceNow
- Minimum Certification - ServiceNow Certified System Administrator
- Experience in the implementation, administration, maintenance, and enhancement of ServiceNow
- Experience with ServiceNow SPM and ITSM modules
- Ability to manage small projects.
- Ability to troubleshoot and diagnose problems quickly and communicate proposed solutions
- Ability to work efficiently with the different groups remotely and locally
- Intellectually curious; seeks out opportunities to expand knowledge and funnel that knowledge into continuous process improvement activity
- Strong attention to detail with proven analytical and problem-solving skills and ability to sift through complex data
- Able to meet assignment deliverables and deadlines while working on multiple concurrent tasks
- Clear and concise verbal and written communication skills
- Ability to interact effectively within a team environment as well as with a positive, people-oriented, and energetic attitude
Apply online at: Stratix Careers - Stratix Jobs - Stratix Job Openings (stratixcorp.com) or contact the VP of Information Technology - Todd Campbell at todd.campbell@stratixcorp.com.
Competitive Salary
Start Date: Immediately
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