Lead Business Process Consultant (ServiceNow) in Washington, DC.- Full Time

[Felipe Restrepo]

 This position requires candidates to be U.S. Citizens since the work you would be doing would be for the federal government. If you are interested please reach out to me directly or feel free to give me a call. felipe.restrepo@coresphere.com or call my office line 301-825-8017 or call or text my cellphone 804-389-1842

Organization: CoreSphere LLC

Location: Washington, DC

JOB DESCRIPTION: SERVICENOW Lead Business Process Consultant

CoreSphere is seeking a Lead Business Process Consultant with ServiceNow implementation experience, certifications and competencies and agile certifications and experience to serve as the lead BPC implementing ServiceNow solution in the cloud for a large state organization.   The position requires experience and expertise in successfully managing other IT Service Management (ITSM), IT Operations Management (ITOM) and Financial Service Management applications and requires full project lifecycle experience including project initiation, planning, design, development, testing, training, deployment and post-production support of ServiceNow projects. Once implemented, the Lead BPC will also be responsible for leading the Operations and Maintenance (O&M) and enhancements to the solution using ITIL, agile, and scrum.

Essential Duties and Responsibilities:

• Successfully manage customer expectations and ensure the tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and qualityServe as the lead for all business-process-related activities from planning and estimating work Ensure appropriate collaboration, coordination, and communication between the client SMEs both on this contract and other parallel efforts where necessary Manage activities and resources to a project plan utilizing the appropriate tools (e.g., SharePoint, Microsoft Project Professional and potentially other agile tools like Jira)Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and qualityManage risks and issues; be proactive and communicate effectivelyEnsure work is performed compliant with client and contractual policies and processesSupport oral and written data calls

• Attend various program meetings with the Customer and Management as needed
• Prepare, coordinate and support the deliver Monthly Performance Reports
• Support the completion of project change requests
• Communicate clearly, effectively, on time, and to the correct audience
• Understand and manage to the Critical Path for successful project delivery
• Apply ITIL V3 best practices for managing work under the task order
• Lead business process analysis efforts from data gathering, requirements analysis, demonstrations, workshops, interviews, documenting meeting results, proposing design options and recommendations, documenting functional design specifications, working with technical developers/administrators, testing solutions, training, preparing for Go Live and proving post-production support
• Support the Project Manager

Minimum Qualifications: 

• Minimum 3 years of ServiceNow experience
• Bachelor's degree in business management, Information Systems, Computer Science, or related field, preferred
• Experience with ITSM process modeling, workshops, requirement definition, story documentation, client management and helps guide client into solutions that can optimally address the ServiceNow application.
• Expert in ServiceNow ITSM functionality; has implementation or O&M experience. Has the vision to solution and manages the solution.
• The individual must be an experienced implementer and understand the capabilities of ServiceNow from applications to platform and support and/ or debate how to best design, configure, test, accept and maintain the solutions.
• Successful and proven track record implementing ServiceNow ITSM applications and other ServiceNow applications
• Minimum three (3) years of experience leading and performing Business Analyst work
• Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques and tools
• Working knowledge and experience with ITSM processes
• Comfortable working in a fast-paced technology environment
• ITIL V3 Foundation Certified
• Experience Writing user stories and acceptance criteria.
• Experience with training and creating training documentation
• Experience with testing

Preferred Qualifications:

• Master’s degree in business management, project management, financial management, computer science, or related field
• ServiceNow System Administrator (or other ServiceNow) certification
• Experience implementing and transitioning organizations from on premise ITSM solutions (i.e. Remedy) to other SaaS solutions
• Experience with other ServiceNow applications such as IT Operations Management, Business Service Management, Financial Service ManagementProfessional Requirements: 
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• Dedicated to customer success and value-based delivery of solutions
• Strong written and oral communication skills including presentation skills
• Strong problem solving and troubleshooting skills
• Proven success in contributing to a team-oriented environment 
• Proven ability to work creatively and analytically in a problem-solving environment Who We Are: 
• CoreSphere, LLC is a fast growing small Management and IT Consulting business established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes 
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• Cloud and mobile solutions 
• Customer Relationship Management (CRM) 
• Customer Service and Case Management 
• IT Service Management
• Human Resources Information Systems 
• Business Intelligence 
• Program/Project Management 
• Acquisition Management 
• Systems Integration CoreSphere LLC offer competitive compensation along with outstanding benefits including Paid Time Off, Sick Leave, Public Holidays, STD/LTD, Health and Dental and 401(k).  This position requires a U.S. Citizenship. All offers of employment at CoreSphere are contingent upon clear results of a thorough background check.
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• Work Authorization/Citizenship: 
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• Benefits: 
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CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.