Opportunity: Join us as a ServiceNow Developer in Warsaw!

[Lisa-Maria]

Continue to be part of Kantar the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Our Insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.

ABOUT THE ROLE

We are looking for a highly competent individual with extensive ITSM Tools experience and a solid understanding of ServiceNow implementation and delivery.

Kantar are implementing a new instance of the ServiceNow platform for our global userbase providing an exciting opportunity to help drive the product delivery, technical design and roadmap.

The ServiceNow team is a new function within the organisation, as a founding member of the team you’ll be essential in helping shape the team’s ways of working and your own role.

Please note: we´re offering a permanent employment contract, not B2B. 

KEY RESPONSIBILITIES

• Responsible for development of ServiceNow across the Enterprise inline with ServiceNow best practices and utilising out of the box functionality where possible to ensure the ongoing maintenance of the platform.

• Challenge customer requirements to identify and prioritise optimal solutions.

• Hands-on technical delivery of cost-effective ServiceNow solutions using a range of technical skills.

• Ensure the company obtains the most benefit from its investment in the ServiceNow product.

• Responsible for the product development and integrations, and ensure they meet requirements.

• Engagement across the full product lifecycle including design, development, testing and release & support.

• Support the platform owner in delivering the product roadmap.

• Responsible for ITSM technical authoring and documentation.

• Supporting more junior members of the team to develop their understanding of the product.

• Support and deliver platform upgrades and any required fixes.

• Third line support activity and resolution of any identified production defects.

• Acting as the custodian for quality for any code developed by third party development partners.

KEY CAPABILITIES

• Working experience with ServiceNow in a development role in a medium to large scale enterprise organisation.  

• Experience of the following ITIL disciplines including: Incident Management, Problem Management, Change Management, Configuration Management, Request Management and Process Automation.

• Familiar in working within an agile delivery framework.

• Demonstrable experience working within ServiceNow ITSM & ITOM products.

• Experience in supporting delivery of successful technology transformations and adoption of new practices.

• Expert understanding of ServiceNow development and administration with appropriate certifications.

• Expert configuration and customisation of all aspects of ServiceNow - Scripting, Workflow, Flow Designer, Integration Hub, PA etc.

• Development of required integration components - HTML, CSS, XML, JavaScript/AJAX, Web services, SOAP, REST API, JSON, inbound email, Mid Server etc.  

• University degree and/or other professional qualifications

• Solid command of the English language both verbal and written.

• Good architecture and design experience.

• Pro-active personality, strong analytical skills and solid problem solving skills.

• Creative, innovative and a lateral thinker.

• Thrives on the challenges that change brings.

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Contact
Lisa-Maria Braun

E-Mail: karriere@kantar.com

www.kantardeutschland.de