ServiceNow Solutions Architect- Bethesda, MD Full Time

[Felipe Restrepo]

Organization: CoreSphere LLC 

Location: Bethesda, MD 

JOB DESCRIPTION: SERVICENOW SOLUTIONS ARCHITECT

Who We Are: 

CoreSphere, LLC is a fast growing small Management and IT Consulting business established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes 

• Cloud and mobile solutions 
• Customer Relationship Management (CRM) 
• Customer Service and Case Management 
• Human Resources Information Systems 
• Business Intelligence 
• Program/Project Management 
• Acquisition Management 
• Systems Integration.  Basic Qualifications:
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• Minimum of 3 years of ServiceNow implementation experience in large complex environments
• Minimum of 5+ years of technology implementations
• Certified ServiceNow Administrator and experience
• Certified ServiceNow Implementation Specialist and experience

• Knowledgeable with the ServiceNow platform suite
• Hands on presales experience working to develop solutions and estimate services level of effort
• Hands on delivery experience leading or an individual contributor as a ServiceNow System Administrator or Implementation Specialist
• Bachelor’s Degree
• In depth understanding of full application lifecycle including experience with agile and waterfall SDLC application development/implementation methodologiesPreferred Skills Requirements: 
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• ITSM Certification and experience
• Project Management Certification and experience
• ServiceNow Application Developer certification
• Experience with ITSM processes and ServiceNow applications including: Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge
• Experience with ServiceNow Service Management solutions such as Human Resource (HR) Service Management, Customer Service Management, Facilities Service Management or Field Service Management
• Experience with ServiceNow Operations Management solutions such as: Discovery, Service Mapping, Orchestration, Event Management and Cloud Management
• Experience with ServiceNow Business Management solutions such as Risk, Vendor, Audit, Test, Demand, Resource, Project, SDLC and Financial Management
• Working knowledge with integration of ServiceNow with multiple LDAP, SSO, SCCM, and other Infrastructure tools
• Working knowledge of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
• Proficient understanding of ServiceNow Data Model
• Familiar with ServiceNow scripting and security best practices
• Working knowledge of web-based development languages; JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web ServicesProfessional Requirements: 
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• Strong written and oral communication skills including proposal, presentation and demo skills
• Ability to translate customer requirements into ServiceNow solutions
• Ability to estimate ServiceNow solution implementation and Operations and Maintenance (O&M) services efforts
• Strong problem solving and troubleshooting skills. 
• Proven success in contributing to a team-oriented environment 
• Proven ability to work creatively and analytically in a problem-solving environment 
• Understand the needs of clients and prospective clients and align people, technology and process solutions with these objectives, setting clear priorities and direction
• Influence clients, teams and individuals positively. Lead by example and establish confident relationships with stakeholders and influencers

• Deliver exceptional client service. Maximize results and drives high performance from people while fostering collaboration across businesses and geographies.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

• Advise on options, risk and impacts on business processes and technical architecture
• Communicate technical problems and solutions to both technical and non-technical audiencesResponsibilities:
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• Review customer requirements, architect ServiceNow solutions, and develop proposal responses
• Provide level of effort service estimates of solutions to meet customer requirements
• Provide best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment.
• Direct ServiceNow implementations and certify the solution design of strategic technologies during solution development.
• Build and drive high performing relationships with partners and clients to ensure high quality delivery of all aspects of solution development.
• Manage the ServiceNow solution design and understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation efforts and solutions
• Oversee solution design and review of all business process and system level changes as part of continual service improvement.
• Provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes.
• Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap CoreSphere LLC offer competitive compensation along with outstanding benefits including Paid Time Off, Sick Leave, Public Holidays, STD/LTD, Health and Dental and 401(k).  This position requires a U.S. Citizenship. All offers of employment at CoreSphere are contingent upon clear results of a thorough background check.
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• Work Authorization/Citizenship: 
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• Benefits: 
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CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.