How to become a CSA ?

[KSHITIJN]

How to do CSA certification and is it enough to enter ServiceNow domain to get hands-on experience and gain more knowledge ?

[AndersBGS]

Hi @KSHITIJN ,

The CSA is a good start but it's not enough to enter the ServiceNow domain. There are many skilled people working with ServiceNow, hence you need to start building and showing what you can do. Other than that, when you have the CSA then start to apply for an entry level position working with ServiceNow to get some hands on experience. 

[CFrandsen]

Hi @KSHITIJN 
As the other guys are pointing out, the CSA in itself is not a direct ticket to play. 
Since you didn't mention any direction, I strongly suggest that you checkout the Career  Journeys in Now University (learning portal) to figure out your best starting point.
 
If you were to enter the ITSM domain, the baseline would be something like this; preferebly with some insights into ITIL:

ITSM Suggested Learning (Recommended Order)

1. Welcome to ServiceNow
2. Micro-Certification: Welcome to ServiceNow
3. Incident Management: Next Experience
4. Problem Management: Next Experience
5. Change Management on the Now Platform
6. Knowledge Management on the Now Platform
7. Customer Service Case Management
8. ServiceNow Administration Fundamentals (CSA)

Additional On-Demand Courses

• What is ServiceNow IT Service Management?
• IT Service Management (ITSM) Fundamentals

ohh... And welcome to the community 😉 

[tiagomacul]

https://www.servicenow.com/community/brazil-snug/onde-posso-iniciar-meus-estudos-com-servicenow-how-...

[Dr Atul G- LNG]

Hi @KSHITIJN 

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

• Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

• Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

• Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

• Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

• Watch my experience video – I’ve shared my own preparation journey and tips here:
  https://youtu.be/60KXCXXHW7M

Good luck on your CSA journey!