Naitiv Partners is hiring for Source-to-Pay Business Process Consultant

[RachaelT]

Source-to-Pay Business Process Consultant 

REMOTE I NORTH AMERICA 

About Naitiv

Naitiv is a ServiceNow partner that helps organizations unlock enterprise agility. We combine architectural excellence, deep industry insight, and AI-native innovation with the power of the ServiceNow platform to solve our clients’ most complex business challenges. Our team is led by senior consultants and architects who bring decades of combined experience across ServiceNow, industry, and advisory disciplines, backed by a growing bench of certified specialists and proven delivery patterns so every engagement lands with speed, precision, and measurable business impact.

Why You’ll Love Working at Naitiv

At Naitiv, you’ll work alongside some of the most experienced practitioners in the ServiceNow ecosystem, with senior architects and leadership invested in your success on every engagement. We give consultants real ownership of client outcomes from day one, paired with hands-on mentorship and support so you’re never figuring it out alone. Most roles offer flexible, largely remote work, and we invest in your growth through certifications, training, and exposure to complex, high-impact projects. If you want to do meaningful work with a team that takes craftsmanship and client outcomes seriously, you’ll fit right in at Naitiv.

Position Summary

The Business Process Consultant (BPC) will work with external clients to analyze existing end-to-end Source-to-Pay processes (sourcing; requisition; purchase order; requisition/order approvals; service and goods receiving; invoice intake, matching and approvals; and approval-to-pay), document pain points, and identify gaps against best practices. The BPC will design the future state process based on ServiceNow’s Source-to-Pay solution configured to meet client’s specific needs. The BPC will document the proposed process with flow-charts and user stories and support the development team to drive a successful implementation of the future state process. This is a consultative/collaborative role, recommending solutions to the client and accommodating client specific requirements. The position is not “order taking”, the position is a consultant guiding clients to a best-in-class solution. The position is supported by a senior solution architect.

Key Responsibilities

• Analyze and document current-state ("as-is") Source-to-Pay processes across sourcing, contract management, purchase requisitioning, purchase orders, goods/services receipt, invoicing, and payment
• Design future-state ("to-be") process workflows utilizing ServiceNow to reduce cycle time, improve compliance, and eliminate manual touchpoints
• Facilitate workshops with Procurement, Accounts Payable, Finance, and business stakeholders to gather requirements and validate process designs
• Evaluate and recommend automation opportunities, including Document Intelligence invoice intake, invoice case management by exception, touchless purchase order processing, and three-way match automation
• Present process assessments, recommendations, and improvement roadmaps to stakeholders and leadership
• Develop process documentation, SOPs, RACI matrices, and training materials for sourcing, procurement, and AP teams
• Define supplier portal configuration requirements including supplier onboarding processes and supplier self-service requests
• Identify master and transactional data requirements for ServiceNow and client’s enterprise systems.
• Work with client ERP platform teams to design integrations and data governance processes and document table/field mapping and data transformations.
• Align Source-to-Pay KPIs and metrics with client requirements for dashboards and reporting (e.g., PO compliance, invoice cycle time, touchless invoice rate, maverick spend, etc.)
• Identify and help remediate control gaps or compliance risks within the S2P process (e.g., segregation of duties, approval hierarchies, audit requirements)
• Define functional groups aligned with ServiceNow S2P roles to support client’s organizational structure (i.e. are sourcing and procurement functions handled by one group or two?)
• Support change management activities associated with process redesign and system implementations
• Provide functional design guidance to development team

Required Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field.
• Strong understanding of the end-to-end Source-to-Pay lifecycle (sourcing, contracting, requisitioning, purchasing, receiving, invoicing, payment).
• Can explain each of the following:
  • Purchase Order
  • Purchase Requisition
  • Invoice
  • GL Coding
  • Three-Way Match
• Excellent analytical, problem-solving, and critical-thinking skills
• Proficiency in process mapping tools (Visio, Lucid Charts, or similar)
• Solid understanding of procurement controls, three-way match, and AP compliance requirements
• Strong communication and facilitation skills, with the ability to work across all levels of an organization
• Ability to clearly speak English with no more than a moderate accent
• Proven ability to manage multiple projects and priorities simultaneously

Required Experience

• 3+ years ServiceNow experience
• 5+ years working in a Business Process Consultant or similar role with 3+ years of experience in procurement, accounts payable, or source-to-pay processes
• Experience leading requirements gathering workshops
• Experience creating process flow diagrams in Visio or other flow-charting tools
• Experience implementing several of the following ServiceNow capabilities (Does not need to have done all):
  • Sourcing
  • Shopping Hub
  • Source-to-Pay Workspace
  • DocIntel for Accounts Payable
  • Procurement Case Management
  • Invoice Case Management
  • Supplier Portal
  • Supplier Onboarding
  • Contract Management Pro

Preferred Qualifications

• Hands-on experience with an enterprise S2P/P2P platform such as SAP Ariba, Coupa, Oracle, Workday or similar.
• Experience with S2P/P2P system implementations or upgrades.
• Experience with S2P integrations between ServiceNow and an enterprise platform.
• A certification or strong knowledge in a process improvement methodology (e.g., Lean, Six Sigma, etc.)
• Certification in procurement or supply chain (e.g., CPSM, CIPS)
• Experience with DocIntel or other OCR/AI invoice capture tools.

Core Competencies

• End-to-end process thinking across sourcing, procurement, and payment
• Strong grasp of procurement controls, compliance, and audit requirements
• Attention to detail with a results-driven mindset
• Project and change management skills
• Stakeholder management and relationship building

Work Environment

• Remote
• Travel requirements may vary based on business needs. Expected to remain <25% annually

Compensation

The anticipated base salary range for this position is $150,000 – $175,000 USD annually. Actual compensation within that range will be determined by a number of factors, including relevant experience, demonstrated skills, certifications, and geographic location. This range reflects base salary only and does not include bonus, incentive, or benefits eligibility. You shall be eligible to participate in the Company’s employee benefit programs, subject to the terms and conditions of such benefits and benefit plans (which are subject to change from time to time in the Company’s discretion), their specific enrollment periods, and any statutory requirements or limitations.

How to apply

Send resume and cover letter to hr@naitiv.com 

Equal Employment Opportunity & Legal Notices

Naitiv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable federal, state, or local law. This job description is intended to describe the general nature and level of work being performed and does not represent an exhaustive list of all duties, responsibilities, and qualifications required. Job duties, responsibilities, and requirements may be modified at Naitiv’s discretion. Nothing in this job description constitutes an offer or guarantee of employment, and, unless otherwise required by law or set out in a signed written agreement, employment with Naitiv is at-will.